Service Coordinator

🚀 Yellowstone Local Presents: Bert Black Service Company 🚀

Yellowstone Local is an industry leader in representing the nation's best skilled-trade companies and helping them find and hire the industry's top-performing talent. All of our positions are direct hire placements, ensuring you can step into a role that makes you a standout in the industry—without the hassle of placement fees.

We are proud to introduce you to Bert Black Service Company.

Are you tired of jobs that treat you like just another cog in the machine? Ready to be recognized for your meticulous coordination skills and exceptional customer service? If you're the person whom friends call "the organizer," the Service Coordinator position at Bert Black is your chance to shine in an environment that appreciates your knack for keeping things running smoothly.

Your New Role:

You'll be the linchpin in our service delivery, ensuring that every customer feels like they're our only customer. You’ll:

• Craft a stellar customer experience from start to finish.
• Juggle the daily schedules of service techs with the grace of a circus ringmaster.
• Keep our service delivery sharp by monitoring goals and coordinating resources.
• Act as a communications hub, connecting customers, techs, and internal teams with precision and ease.
• Jump into action as a problem solver, ensuring every query and quandary finds a satisfying resolution.

What’s in it for You to Join the Team:

• Competitive Pay: Starts at $18.00/hour plus bonuses to sweeten the deal.
• Robust Benefits Package: Includes health, dental, and vision insurance, FSA, and retirement plans.
• Growth on Your Terms: Advance through mentorship, training, and real opportunities for promotion.

Why You Will Never Want to Leave:

• Respect and Integrity: We’re not just a team, we’re a family that values each individual.
• Empowered Environment: Your voice matters, and your contributions drive our collective success.
• Continuous Learning: With paid training and uniforms, we invest in your professional growth.

This Job Isn’t for You If:

• You prefer a slow-paced, predictable day. Our dynamic environment is for quick thinkers and agile movers.
• Conflict scares you. We need someone who sees a challenge and is ready to tackle it head-on.

This Job Is for You If:

• You thrive in fast-paced settings and can pivot with the priorities of the day.
• Communication is your superpower, and you’re as comfortable on the phone as you are with email.
• You’re a team player who believes that shared success is the best success.

Ready to make a real impact with a company that values your skills? Apply today and let’s start the conversation about how you can be a part of something bigger at Bert Black Service Company.

• Preferred experience: Customer Service and/or Dispatch- 1-3 years
• Ability to communicate clearly in a positive, nurturing manner.
• Proficient in Microsoft Suite/Google Workspace products.
• Ability to perform multiple tasks in a fast-paced environment.
• Exceptional interpersonal and communication skills both written and verbal.
• Function in a team environment.
• Geographical knowledge of the service area and/or map reading skills.
• High School Diploma or GED Required. Associate degree preferred.
• Must be authorized to work in the U.S.

Physical Requirements:

• Regularly spends long hours sitting and using office equipment and computers (80% of the time) in a cubicle office environment.
• Spends a majority of the workday on the telephone interacting with customers and technicians.
• Occasionally lift 5-10 pounds.
• Have good visual acuity and sufficient functioning to operate computer-aided call management hardware, software, and communications equipment.
• Ability to work extended hours, nights, or weekends.

Position-Specific Standards:

• Maintain confidentiality on all private, sensitive, and proprietary business issues and concerns.
• Willing to continue professional development through continued training.
• Willing to work hours outside of normal work schedule, if needed

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."