HVAC Dispatcher

Yellowstone Local is proud to represent Elm Air Conditioning, LLC, an industry leader in HVAC and clean energy services.

You are the command center that keeps every technician on track, every customer informed, and every day running like a well-oiled machine.

What’s in it for You?

• Pay: $28 to $32 per hour based on experience and role fit

• Commission opportunities for promoting and closing memberships and service upgrades

• Overtime opportunities for additional earning potential

• Full benefits package including medical, dental, vision, 401(k) with company contribution

• Paid time off, holidays, and sick days

• Uniforms and PPE provided from day one

• Career growth opportunities as the company expands across brands

• Full-time, onsite position with consistent workflow and job stability

Why You’ll Love It Here

• Be part of a fast-growing company focused on becoming a leader in clean heat solutions

• Work in a values-driven environment that prioritizes employees, respect, and customer satisfaction

• Play a critical role in daily operations and company success

• Collaborate with a high-performing team that values accountability and execution

• Opportunity to grow your career as the company scales

Your New Role

• Coordinate and dispatch HVAC technicians across the Long Island, NY service area for maximum efficiency

• Manage scheduling, routing, and service requests using ServiceTitan or similar software

• Monitor technician progress in real time and adjust schedules as needed

• Handle inbound customer calls, schedule appointments, and provide service information

• Maintain accurate customer records and oversee invoicing processes

• Promote and support service memberships, including renewals and seasonal scheduling

• Conduct follow-ups and ensure high levels of customer satisfaction

• Identify workflow improvements and communicate solutions to leadership

• Support technicians with tools, systems, and operational standards

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• At least 1 year of experience in dispatching, scheduling, or customer service

• HVAC or home services industry experience preferred

• Strong communication and organizational skills with the ability to multitask

• Proficiency with dispatch software such as ServiceTitan or similar platforms

• High attention to detail with accurate data entry skills

• Ability to remain calm and problem-solve in a fast-paced environment

• High school diploma or equivalent required

• An associate degree or additional education is a plus

• Knowledge of HVAC, solar, or clean energy systems is a plus

• Valid driver’s license

• Authorized to work in the United States

Elm Air Conditioning, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #blue