General Manager - Water Treatment

Yellowstone Local is proud to represent Mazama Services, an industry leader in water treatment.

Earn a $75,000–$90,000 base salary, plus performance bonus opportunities, while growing an established water treatment business. Lead a frontline team with premium Kinetico products, an existing customer base, and a company take-home vehicle.

As General Manager of Aon Water Technology, you’ll grow sales, develop employees, and improve installation and service performance. Bring experience leading a customer-facing business and the technical understanding to guide field teams, evaluate work quality, and resolve operational issues.

What's in It for You?

• Base Salary: $75,000–$90,000 annually

• Approximately $20,000 in annual performance opportunity through monthly KPI bonuses

• Additional earning upside for exceeding goals and sustaining strong performance over three-month periods

• Company-branded take-home vehicle

• BCBS health and dental coverage, with Mazama paying 50% of the employee rate

• 401(k) with 3% employer match

• Up to 40 hours of accrued regular PTO plus 20 hours of Holiday PTO

• Approved relocation assistance of $2,000–$5,000

• Direct reporting relationship with the President of Mazama Services

• Opportunity to earn greater operating authority as you demonstrate sound judgment, leadership, and business performance

• Lead an established business with premium Kinetico equipment, an excellent CRM platform, an existing customer base, and shared-company resources

Why You’ll Love It Here

• Lead an established business with room to grow sales, strengthen service, and build new partnerships.

• Work directly with the President, with shared support across dispatch, customer service, marketing, accounting, inventory, and HR.

• Shape the team and operating processes while earning greater operating authority through strong leadership and business results.

Your New Role

The role currently reports to the Albertville office while supporting growth in the Huntsville market, with a longer-term plan to move more Aon operations into the Huntsville area. You will:

• Own the day-to-day performance, sales growth, and continued development of the Aon Water Technology water filtration business unit.

• Lead revenue generation and business development efforts, with a focus on growing Aon.

• Directly manage frontline employees across water treatment sales, installation, and service while coordinating closely with the Service Coordinator.

• Coach sales, installation, and service employees to improve skills, accountability, and customer results.

• Drive at least 20% first-year revenue growth over the established pre-start trailing-12-month baseline.

• Build toward and sustain a 60% Gross Profit margin through disciplined management of revenue, direct payroll, cost of goods sold, vehicle costs, and equipment costs.

• Develop an ethical, consultative sales process capable of producing a 60% qualified sales close rate.

• Establish consistent sales coaching, pipeline management, customer follow-up, and pricing discipline.

• Use CRM, operational data, scorecards, and financial reporting to identify problems, track KPIs, and improve performance.

• Improve installation quality through consistent workmanship, commissioning, documentation, and customer education standards. Track repeat visits and work with technical employees to correct recurring problems

• Identify technical skill gaps and coordinate training to improve diagnostics and service quality, including knowledge of Kinetico water treatment systems.

• Expand Aon’s established Builder Plan channel by completing approved offerings and developing measurable pipeline and performance tracking.

• Build a formal affiliate marketing program with clear partner targeting, CRM attribution, follow-up, and performance measurement.

• Manage customer escalations and resolutions while protecting customer trust and long-term business health.

• Make hiring, coaching, disciplinary, and performance-management decisions within established company procedures and authority.

• Work closely with the President and shared-service teams to align staffing, marketing, inventory, financial performance, and operational priorities.

• Build systems and develop people so growth doesn’t depend on you personally rescuing every sale, installation, service call, or customer issue.

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

What You Bring

• Experience leading a customer-facing service or installation business, with responsibility for sales growth and day-to-day operations; 3–5 years of relevant leadership experience preferred

• Demonstrated ability to lead, coach, and improve a consultative sales function, with a strong focus on revenue generation and business growth

• Proven experience directly leading frontline employees, including coaching, accountability, performance management, and difficult conversations

• Demonstrated success developing inexperienced or underdeveloped employees into stronger performers

• Meaningful responsibility for revenue, direct costs, Gross Profit, or comparable financial performance

• Strong understanding of business metrics, margin management, operating costs, forecasting, and performance analysis

• Experience managing a customer-facing service or operational business

• Technical understanding gained in a service or installation environment, with the ability to evaluate work quality, investigate customer concerns, and guide solutions with qualified technical employees

• Comfortable using CRM, ERP, field service management, or business intelligence systems to manage performance and documentation

• Strong ownership, integrity, customer focus, communication, accountability, and leadership judgment

Preferred Experience

• Plumbing experience or a plumbing license is preferred but not required

• Residential home services experience strongly preferred

• Water treatment, water filtration, or water softener industry experience preferred

• ServiceTitan or comparable field service management software experience preferred

• Builder, B2B, partnership, or channel-development experience preferred

• Kinetico experience is a plus

• Full P&L management experience is a plus but not required

• Bachelor’s degree preferred but not required

Mazama Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #blue