Director of Service

Yellowstone Local is proud to represent CR Plumbing, Air & Electric, an industry leader in residential plumbing, HVAC, and electrical services.

You know how to turn a service department into a high-performing, revenue-driving operation, and you're ready to lead a team where your decisions, systems, and results make a real impact.

What's in it for You?

• Compensation: $90,000 to $120,000 annually, including base salary and performance incentives

• Performance-Based Earnings: Incentives tied to service department performance and results

• Leadership Opportunity: Take ownership of a growing service department in a company scaling toward $16M to $20M in revenue

• Career Advancement: Clear potential to grow into broader operations leadership as the company expands

• Real Influence: Build systems, develop technicians, and shape how the service department operates

• Growth Environment: Join a fast-growing home services company serving Denton County and North DFW

Why You'll Love It Here

• You're in Charge of Results: This isn't a position where you simply oversee technicians. You'll drive service revenue, improve conversion rates, and build a department that consistently delivers.

• Systems Over Guesswork: We believe in documented processes, measurable KPIs, and clear accountability. You'll have the opportunity to turn those principles into daily execution.

• Build a Stronger Team: Your leadership will directly influence technician development, technical expertise, customer communication, and overall service performance.

• Your Experience Matters: Bring your plumbing expertise, service management background, and operational leadership skills to a company that values execution.

• Room to Grow: As CR Plumbing, Air & Electric scales, you'll have the opportunity to take on greater operational responsibilities.

• Performance Gets Attention: We value leaders who coach effectively, solve problems, improve profitability, and deliver measurable results.

Your New Role

• Lead the residential service department across plumbing, HVAC, and electrical operations, with a primary focus on plumbing service performance.

• Own the department's key performance indicators (KPIs), including closing rates, average ticket, gross profit margins, service revenue, and technician productivity.

• Coach, mentor, and develop service technicians through ride-alongs, performance reviews, hands-on training, and consistent feedback.

• Implement and enforce standard operating procedures (SOPs) that improve accountability, operational efficiency, and service quality.

• Improve technician sales performance through structured customer communication, service presentation, and a consistent sales process built around asking questions, connecting with customers, showing value, and earning trust.

• Strengthen technical knowledge across the service team, emphasizing plumbing diagnostics, troubleshooting, repairs, and awareness of HVAC and electrical systems.

• Work closely with dispatchers and customer service representatives (CSRs) to improve call booking rates, scheduling effectiveness, and customer conversion.

• Monitor customer satisfaction, reduce callbacks, improve service quality, and drive positive customer reviews.

• Analyze weekly service department scorecards, identify performance gaps, and execute improvement plans.

• Manage department performance against revenue goals, profitability targets, and operational benchmarks.

• Create a culture of accountability where technicians understand expectations, take ownership of their work, and consistently deliver professional service.

• Help build the operational structure needed to support continued company growth toward $16M to $20M in revenue.

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Strong residential plumbing background, with a plumbing license or demonstrated technical expertise in plumbing systems, diagnostics, repairs, and service operations.

• Proven leadership experience in residential home services, plumbing service management, or skilled trades operations.

• Experience leading, coaching, and holding service technicians accountable to performance standards and operational goals.

• Demonstrated ability to improve service conversion rates, average ticket values, revenue performance, and gross profit margins.

• Experience implementing and managing standard operating procedures (SOPs), service scorecards, and key performance indicators (KPIs).

• Strong understanding of technician sales coaching, customer communication, service presentation, and customer experience.

• Ability to conduct technician ride-alongs, evaluate performance, identify skill gaps, and develop effective training plans.

• Experience supporting growth and operational improvements within a residential service business.

• Working knowledge of HVAC and electrical service operations to support cross-trade coordination and technician development.

• Ability to collaborate with dispatch, customer service, and field operations teams to improve booking rates and service efficiency.

• Strong analytical, problem-solving, communication, and team leadership skills.

• Ability to manage revenue targets, monitor department profitability, and make data-driven operational decisions.

• Commitment to building a high-performing service team through coaching, accountability, and continuous improvement.

CR Plumbing, Air & Electric is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.