Customer Service Representative

Are You Ready to Light Up Your Career?

Do you feel like just another voice in a sea of calls? Want to energize your career where every client interaction is your chance to shine? Randy's Electric is searching for a Customer Service Representative who’s ready to turn every conversation into a burst of client satisfaction and success. This isn't just a job; it’s an opportunity to connect, solve problems, and truly make a difference.

Your New Role:

• Inbound Call Handling: Be the spark that brightens our clients’ day! Answer incoming calls with a smile so genuine it can be felt through the phone. Guide clients through their needs and schedule the service that will make their day better.
• Outbound Sales Calls: Make someone’s day even brighter! Reach out with our electric solutions, secure appointments, and contribute to building our brand while crafting your own success story.
• Client Service: Don’t just resolve issues—turn them into opportunities. Build lasting relationships that go beyond the transactional. Handle concerns with professionalism and create clients who advocate for us because of you.

What’s In It for You?

• Competitive Compensation: Earn $19 to $24 per hour, because we believe in rewarding experience and excellence.
• Professional Development: Charge up your potential with regular training sessions and a clear path to personal and professional growth. Dream big, and we’ll help you get here.
• Team Support: Join a team where every member is vital. Here, we’re all connected, supporting each other to ensure that everyone shines.

Why You’ll Never Want to Leave:

• Culture of Excellence: Work in an environment that pushes you to be your best, rewards dazzling performances, and treats you like the powerhouse you are.
• Empowerment: You’ll be empowered with the tools, technology, and autonomy to make decisions that brighten your career and our clients’ lives.

This Job Isn’t for You If:

• You don’t care about making someone’s day or solving the puzzle of a challenging client call.
• You prefer a slow-paced, low-energy work environment.
• Sales goals and client satisfaction metrics turn you off.

This Job Is for You If:

• You thrive in fast-paced, energetic environments and handle multiple inbound calls like a champ.
• You’re driven to meet and exceed performance metrics without losing your spark.
• You see every challenge as an opportunity to learn, grow, and excel.

 Job Requirements:

• Previous experience in client service or sales, with a focus on handling high-volume inbound and outbound calls.
• Excellent verbal communication skills to effectively manage interactions and build client relationships.
• Proficiency in CRM software and basic computer operations.
• Strong problem-solving skills with a client-centric approach to address inquiries and issues.
• Resilient and positive attitude, maintaining professionalism under pressure.
• Self-motivated with a high level of initiative to meet and exceed performance goals.
• Flexibility to work standard office hours (7:00 AM to 4:30 PM) and additional hours as needed.
• Commitment to adhere to company policies, including Weeknight/Weekends/Holiday rotation.
• Must be authorized to work in the U.S.

🌟 Ready to power up your career at Randy’s Electric? Apply now and switch on your potential as a CSR! 🌟

• Previous experience in client service or sales, with a focus on handling high-volume inbound and outbound calls.
• Excellent verbal communication skills to effectively manage interactions and build client relationships. 
• Proficiency in CRM software and basic computer operations.
• Strong problem-solving skills with a client-centric approach to address inquiries and issues.
• Resilient and positive attitude, maintaining professionalism under pressure.
• Self-motivated with a high level of initiative to meet and exceed performance goals.
• Flexibility to work standard office hours (7:00 AM to 4:30 PM) and additional hours as needed.
• Commitment to adhere to company policies, including Weeknight/Weekends/Holiday rotation.
• Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."