Customer Service Representative

Yellowstone Local is proud to represent Bell Mechanical, a Hickory Company, an industry leader in residential and light commercial HVAC solutions.

At Bell Mechanical, a Hickory Company, we’ve built our reputation by delivering exceptional residential HVAC service across Westchester, Putnam, and Fairfield Counties. We’re hiring a Customer Service Representative who can turn inbound calls into booked opportunities while delivering a professional, organized, and customer-first experience from the very first conversation.

What’s in It for You?

• $50,000–$75,000 base salary plus monthly commission opportunities

• Medical, dental, and vision insurance through United Healthcare

• 401(k) with company match

• Paid vacation, sick time, and holidays

• Paid training and ongoing professional development

• Career growth opportunities within a multi-brand HVAC organization

• Full-time, on-site position in Mahopac, NY

Why You’ll Love It Here

• Established company with a strong reputation in residential HVAC

• Supportive team environment with clear processes and expectations

• Opportunities to grow your skills and advance your career

• Fast-paced work environment where your contributions matter

• Leadership team is committed to employee development and customer satisfaction

Your Role as Customer Service Representative

• Answer inbound calls, emails, and web inquiries from residential customers

• Schedule appointments for HVAC service, maintenance, and replacement consultations

• Communicate professionally and clearly with homeowners to understand their needs

• Accurately document customer information and update CRM records

• Coordinate with sales managers and internal teams to route leads appropriately

• Resolve customer concerns with professionalism and empathy

• Maintain strong attention to detail in a high-volume office environment

• Track appointment bookings and customer interactions

• Work on-site in Mahopac, New York

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• 3–5 years of customer service, call center, inside sales, or administrative support experience

• Comfortable managing a high volume of inbound and outbound calls

• Strong communication and customer service skills

• Proficient with computers and CRM or scheduling software

• Strong organizational skills and attention to detail

• Ability to multitask and stay organized in a fast-paced environment

• Reliable attendance and punctuality

• Full-time, in-office availability required

• Bilingual English/Spanish skills are a plus

Bell Mechanical, a Hickory Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #blue