Customer Service Representative

Yellowstone Local is proud to represent One Hour Heating and Air Conditioning of New Orleans, an industry leader in HVAC services.

You’re not just answering phones. You’re the connection between customers and a team that delivers fast, reliable home comfort solutions every day.

What’s in it for You?

• Pay range: $15.00 - $20.00 per hour based on experience

• Full-time position with a consistent 40-hour work week

• Opportunities for overtime and additional hours

• Ongoing training and professional development

• Supportive leadership and team-focused environment

• Career growth opportunities within a respected HVAC company

• Stable, year-round work in a growing service industry

• Hands-on experience with customer service, scheduling, dispatch coordination, and office operations

Why You’ll Love It Here

• Join a company that values professionalism, responsiveness, and customer satisfaction

• Work alongside a team that supports your success and development

• Build valuable experience in call center operations, client care, and service coordination

• Play a key role in keeping daily operations organized and customers informed

• Be part of a fast-paced environment where your communication and problem-solving skills matter

• Gain exposure to multiple areas of the business with opportunities to expand your responsibilities

• Opportunity to transition into a Tuesday through Saturday schedule once fully trained

Your New Role

• Answer inbound customer calls using company-approved customer service and scheduling procedures

• Schedule HVAC service appointments and sales calls efficiently and accurately

• Recommend additional services and maintenance options when appropriate

• Support outbound calling efforts for scheduling and customer follow-up

• Maintain accurate customer information and service records

• Assist with preventative maintenance scheduling and membership renewals

• Respond to customer inquiries regarding scheduling, invoicing, service timelines, and HVAC services

• Coordinate with dispatchers and technicians to support efficient daily operations

• Review completed service work orders for accuracy and completion

• Assist with administrative and office support tasks as needed

• Resolve customer concerns with professionalism and clear communication

• Maintain company standards for professionalism, customer care, and workplace safety

• Position is based in Mandeville, LA

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Minimum 2 years of customer service or call center experience

• Strong communication and customer service skills

• Experience with scheduling appointments and managing customer interactions

• Ability to multitask in a fast-paced office environment

• Proficiency with Microsoft Word and Excel

• Strong organizational and data entry skills

• Geographic knowledge of the service area or strong map-reading skills preferred

• Willingness to work a Tuesday through Saturday schedule after training

• Ability to work flexible hours, including evenings or weekends as needed

• High school diploma or GED required

• Ability to sit for extended periods while operating computer and phone systems

• Ability to maintain professionalism and accuracy in high-volume situations

• Strong conflict resolution and problem-solving abilities

One Hour Heating and Air Conditioning of New Orleans is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow