All Open Positions

Customer Service Representative

- Riverside, California
$16 - $24 per hour
RKM Heating and Air Conditioning

Job description

Yellowstone Local is proud to represent RKM Heating & Air Conditioning, a leader in top-tier HVAC service in Riverside, California.

If you’re ready to elevate your customer service career and work with a team that values you, look no further. At RKM Heating & Air Conditioning, your contributions make a difference. We pride ourselves on a culture of respect, teamwork, and commitment to outstanding service, and we want you to be a part of it.

What's in it for You?

Competitive Pay: $16 - $24 per hour based on experience
Bonuses: Performance-based opportunities to increase your earnings
Benefits: Comprehensive medical, dental, and vision coverage
Growth Opportunities: We offer training and love promoting from within
Work-Life Balance: Paid Time Off and holiday pay
Supportive Culture: Be part of a close-knit, dedicated team that values every contribution

Why You’ll Love It Here

Join a company where success starts with its people. At RKM Heating & Air Conditioning, we foster a work environment that’s supportive, energetic, and full of growth potential. You’ll work with a team that genuinely values customer satisfaction and backs up promises with action. This is more than a job—it’s a chance to build a meaningful career.

Your New Role

As a Customer Service Representative, you’ll be the face and voice of RKM, ensuring every customer interaction is handled with professionalism and care. Your responsibilities will include:

Handling customer inquiries through phone, text, and email
Scheduling and coordinating all incoming maintenance requests
Managing the CSR tracking board and organizing the filing system
Overseeing Maintenance Agreements, including billing, scheduling, and renewals
Updating customer records with service agreements, equipment details, and warranties
Preparing service agreement proposals for new clients
Maintaining customer histories in our database
Supporting new CSR staff onboarding and updating procedures
Assisting technicians with service call debriefs when needed

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

Job requirements

Experience: 1-2 years in customer service (HVAC or skilled trades experience is a plus)
Engaging Personality: Enjoys connecting with customers and ensuring satisfaction
Tech Skills: Familiar with CRM software, Microsoft Office, and Outlook
Phone Skills: Professional phone etiquette and selling skills
Communication: Strong verbal skills, active listening, and organized note-taking
Admin Abilities: Experience with office procedures, account management, and documentation
Multi-tasking: Comfortable with multi-line phone systems and juggling priorities
Critical Thinker: Able to analyze situations and problem-solve efficiently
Language: Bilingual skills are a plus
Compliance: Able to pass a drug screen and background check
Authorization: Must be authorized to work in the U.S.

"RKM Heating & Air Conditioning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status."

On-site

Riverside, California, United States

$16 - $24 per hour

RKM Heating and Air Conditioning

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