Client Success Manager

Yellowstone Local is a veteran owned recruitment, marketing, and tech agency focused on serving residential services and construction sectors. In our niche we hire all types of skilled trades including Plumbers, HVAC techs, Electricians, as well as office personnel and management.

Our Values

• Keep it Simple

• Care more than the next person

• Act with integrity

• Think on 1st principles

• Respond with urgency

• Reward performance
  

We're looking for an experienced top performer to join our client success team as a Client Success Manager

What you will do

• As a successful Client Success Manager, you’ll use your consultative mindset to leverage Yellowstone Local's technology solution within the industries we serve

• You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base

• You’ll deliver industry thought leadership while encompassing Yellowstone Local's values

• Gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk

• Develop and execute on-account strategies for accounts while working alongside Sales to deliver positive outcomes for clients

• Build trust and create meaningful relationships among champions and key executives within each account

• Ensure clients understand the value Yellowstone Local delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objectives

• Identify and forecast risk as well as growth opportunities within portfolio

• Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors

What can we do for you

• Provide a stable and challenging career

• Provide a great income with great base + bonus

• Work from home

• Job Stability :  Profitable without outside investments with a leadership team with a proven track record of success. 

• We love what we do and support each other

• Opportunities for advancement as our company grows

• Travel several times a year to trade shows and other events

Compensation

• 50,000-80,000 base salary

• Commission structure for expansions, new client sales, and client win-backs

Benefits

• Medical Insurance

  • 100% employer covered with low deductibles for employees

  • 50% employer covered for employee dependents

• Dental & Vision Insurance

• Remote with optional office in select major cities including Austin

• Unlimited PTO 

• Major holidays off including 

  • Two days for Thanksgiving

  • Entire last week of the year for the holidays

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal opportunity employer. Pre-employment background check is required to be considered for this position.

• 4+ years in a client success or enterprise sales experience, preferably in a SAAS environment

• Strong empathy for customers and passion for revenue and growth

• Deep understanding of value drivers in recurring revenue business models

• Innovative, persuasive, creative, and have a genuine curiosity about their clients’ business

• Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change

• Must work well within a team environment