Service Field Supervisor

Yellowstone Local is proud to represent TDI Refrigeration, an industry leader in commercial and industrial refrigeration services.

You’ve mastered the technical side of refrigeration. Now put your experience to work leading technicians, solving complex challenges, and driving field performance. If you know how to keep refrigeration systems running and a service team operating at its best, TDI Refrigeration wants your expertise.

What's in it for You?

• Pay: $55 to $65 per hour

• Location: Lathrop, CA 95330

• Leadership Opportunity: Take charge of field operations, supervise refrigeration technicians, and drive team performance.

• Hands-On Technical Involvement: Apply your refrigeration expertise to complex diagnostics, repairs, and service challenges.

• Company Vehicle: Operate a company vehicle while performing field responsibilities.

• Overtime: Availability to work additional hours as needed to meet customer and operational demands.

Why You'll Love It Here

• Lead with Experience: Use your technical knowledge to guide technicians, strengthen their skills, and maintain high service standards.

• Stay Connected to the Trade: Work with commercial and industrial refrigeration equipment, including ammonia systems, walk-in coolers, freezers, and HVAC-R systems.

• Make an Impact: Play a direct role in improving technician productivity, service efficiency, safety, and customer satisfaction.

• Build a Stronger Team: Mentor technicians through hands-on coaching, regular feedback, and ongoing technical development.

• Take Ownership: Manage service quality, technician assignments, project timelines, and operational performance.

• Strengthen Customer Relationships: Work closely with key accounts to address service needs, resolve concerns, and deliver dependable refrigeration solutions.

Your New Role

As a Service Field Supervisor based in Lathrop, CA, you'll lead a team of refrigeration technicians, oversee daily field operations, and ensure commercial and industrial refrigeration services are delivered safely, efficiently, and to company standards. Reporting directly to the Service Manager, you'll balance technical leadership, team development, and operational oversight to keep projects on track and customers satisfied.

• Service Area: Oversee field service operations throughout Stockton, Manteca, and surrounding communities, with coverage extending north to Sacramento and occasional assignments south to Fresno.

• Lead Your Team: Supervise, coach, and support refrigeration technicians through regular performance evaluations, one-on-one meetings, and hands-on field guidance.

• Coordinate Daily Operations: Assign service calls, organize technician schedules, manage resources, and oversee parts and material orders to keep operations running efficiently.

• Oversee Refrigeration Projects: Manage installations, retrofits, repairs, and preventive maintenance while monitoring project timelines, labor hours, and budgets.

• Provide Technical Leadership: Support technicians in diagnosing and resolving complex refrigeration issues involving commercial and industrial systems, including ammonia refrigeration equipment.

• Drive Field Performance: Monitor billable hours, technician productivity, preventive maintenance completion, and service quality while maintaining a field efficiency rating above 80%.

• Maintain Accurate Service Records: Review work orders, verify timecards, resolve callbacks, maintain site logs, and address service orders remaining open beyond 14 days.

• Support Service Estimating: Coordinate job walks, review service requirements, and oversee accurate quote submissions to the business development department.

• Maintain Quality and Safety Standards: Conduct monthly quality assurance audits, vehicle inspections, and safety inspections while ensuring compliance with company procedures and industry regulations.

• Develop Technician Skills: Lead regular team meetings, provide technical coaching, assign skill-building activities, and work alongside each direct report in the field at least once per month.

• Manage Customer Relationships: Conduct weekly check-ins with key accounts, coordinate service schedules, resolve concerns, and maintain customer satisfaction.

• Keep Communication Moving: Respond to customer, technician, and management emails within 24 hours while coordinating with service managers, project managers, contractors, and internal departments.

• Track Operational Results: Maintain service documentation, monitor key performance indicators, and prepare reports on project progress, resource utilization, and operational efficiency.

• Promote Safe Work Practices: Conduct safety meetings, reinforce proper refrigerant handling procedures, review safety incidents, and implement corrective actions when necessary.

• Uphold Industry Standards: Ensure refrigeration installations, maintenance, and repairs meet applicable safety regulations, manufacturer specifications, and industry requirements.

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Experience: Minimum of 5 years of hands-on refrigeration service technician experience, including diagnosing, maintaining, and repairing refrigeration equipment.

• Education: Trade school education or equivalent relevant field experience.

• HAZWOPER Certification required.

• RETA CIRO Certification required.

• Universal EPA 608 Certification required.

• Valid driver's license for operating a company vehicle.

• Refrigeration Expertise: Advanced knowledge of commercial and industrial refrigeration systems, including ammonia refrigeration, walk-in coolers, freezers, refrigerated display cases, and HVAC-R equipment.

• Leadership: Strong ability to supervise, mentor, motivate, and hold technicians accountable for performance and service quality.

• Technical Troubleshooting: Proven ability to diagnose complex refrigeration issues, identify effective solutions, and guide technicians through repairs.

• Safety Knowledge: Thorough understanding of refrigeration safety procedures, applicable regulations, industry codes, and manufacturer specifications.

• Technical Proficiency: Experience using diagnostic equipment, technical manuals, software applications, and service-related tools.

• Organization and Time Management: Ability to prioritize service calls, coordinate technician schedules, manage multiple projects, and meet deadlines.

• Communication: Strong interpersonal and customer service skills with the ability to communicate effectively with technicians, customers, managers, and other departments.

• Independent Decision-Making: Ability to manage field operations, resolve service challenges, and make sound decisions with minimal supervision.

• Travel Availability: Willingness to travel throughout the assigned service territory, including Stockton, Manteca, Sacramento, and occasional trips to Fresno.

• Schedule Flexibility: Ability to work overtime and adjust to changing service demands as needed.

• Physical Requirements: Ability to perform field and office responsibilities, including standing, walking, sitting, and occasionally lifting or moving up to 50 pounds, with or without reasonable accommodation.

• Work Environment: Ability to work in commercial and industrial refrigeration environments with elevated noise levels and potential exposure to ammonia, propane, synthetic refrigerants, and cleaning chemicals while following established safety procedures.

TDI Refrigeration is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #green