In June of 1953, East Lawn Supply Co., Inc. (ELS) opened for business on East Lawn Road in Nazareth as a joint venture between L. James Peppell and his father-in-law, Fred Sheetz. In 1957, the business moved from its original location (now Sicily Restaurant & Pizza) to the old Buick dealership building across the street. Since the 60s, ELS has continued to expand by building new warehousing and acquiring a new location in Northampton, PA.
Over 60 years after opening its doors, ELS is going strong with 2nd and 3rd generation family members running the business, 20 plus employees, and two branches.
At East Lawn, our company culture is built on the foundation of our manager's extensive expertise in the plumbing, heating, and air conditioning wholesale business spanning over 30 years. Our manager's patience and willingness to share a lifetime of knowledge create an environment where questions are encouraged and learning is valued. We are committed to fostering success and growth for our employees, as they become an integral part of the East Lawn family.
Integrity: We uphold the highest ethical standards and conduct our business in an honest and transparent manner. We believe in doing what is right, even when faced with difficult decisions, and we value the trust our customers and stakeholders place in us.
Accountability: We take full responsibility for our actions and their consequences. We hold ourselves accountable for delivering on our commitments, meeting deadlines, and achieving the highest quality results. We take ownership of our work and strive for continuous improvement.
Customer Focus: We prioritize our customers and work collaboratively to meet their needs. We actively listen to their feedback, understand their requirements, and go above and beyond to exceed their expectations. By putting our customers at the center of everything we do, we build strong and lasting relationships based on trust and mutual success.
Why Join Us
Valuing Team Members: At East Lawn Supply, we truly value our team members. We foster a supportive and inclusive environment where every individual's contributions are recognized and appreciated. Joining our company means becoming part of a team that respects and values its members' unique skills, perspectives, and experiences.
Competitive Benefits Package: We offer a competitive benefits package that includes medical insurance, a 401K retirement plan, and paid time off. We prioritize the well-being and financial security of our employees, ensuring they have access to comprehensive healthcare, retirement savings options, and the opportunity to enjoy a healthy work-life balance.
Personal Circumstance Accommodations: We understand that personal circumstances can arise unexpectedly. At East Lawn Supply, we do our best to accommodate these situations and provide flexibility when needed. Whether it's a family emergency, personal health concern, or other important matters, we strive to support our employees during challenging times, demonstrating our commitment to their well-being and work-life integration.
(Overtime Time and a Half)
Medical (100% Employer Paid - Including Dependents)
Customer Service: Provide exceptional customer service by assisting walk-in customers in a friendly and professional manner. Address their inquiries, provide product recommendations, and ensure a positive sales experience. Additionally, handle incoming sales phone calls, answer customer inquiries, and process orders efficiently and accurately.
Order Management: Take orders from customers, ensuring accuracy in product selection, quantities, and pricing. Process orders promptly and coordinate with other departments as necessary to fulfill customer requests. Maintain detailed records of customer orders and ensure timely delivery or pickup.
Inventory Management: Assist in receiving and organizing incoming freight during downtime. Unload and properly store incoming inventory, ensuring accurate labeling and location tracking. Help maintain a well-organized and clean inventory area to facilitate efficient order fulfillment and stock management.
Product Knowledge: Develop a comprehensive understanding of the company's product offerings. Stay updated on product features, benefits, pricing, and specifications to effectively answer customer questions and provide accurate product recommendations. Continuously expand product knowledge through training and self-learning to better serve customers.
Sales Support: Collaborate with the sales team and provide support in generating sales leads and following up on customer inquiries. Contribute to the achievement of sales targets by actively promoting products and services, identifying upsell and cross-sell opportunities, and providing product information to customers.
Administrative Tasks: Perform various administrative tasks such as maintaining customer records, generating sales reports, processing returns or exchanges, and assisting with pricing inquiries. Ensure accurate and timely completion of administrative duties to support smooth operations and customer satisfaction.
Teamwork and Collaboration: Work closely with other team members to ensure a seamless customer experience and efficient workflow. Collaborate with colleagues from different departments, such as warehouse and delivery, to coordinate order fulfillment and resolve any customer issues or concerns.
Continuous Improvement: Strive for personal and professional growth by seeking opportunities to enhance sales skills, product knowledge, and customer service abilities. Actively participate in training programs, sales meetings, and industry events to stay updated on market trends and best practices in sales and customer service.
Our Hiring Process
Fill out the simple application
A recruiter will reach out promptly for a prescreening call
If we are a good fit for each other, they will schedule an in-person interview with the hiring manager
We will make an offer if you are a good fit
Proficient in using computer systems and software, and email, and comfortable with basic data entry and navigation
Prior experience in the HVAC and/or plumbing service field would be beneficial
Knowledge of HVAC and plumbing systems, products, and terminology is a plus
Experience in calculating heat gain/losses for houses or structures is a plus
Must be able to work at the Nazareth PA location. Residency or willingness to commute to the specified location is necessary
Ideally, candidates should have 3-5 years of relevant experience, demonstrating a solid understanding of sales processes and customer service in a similar industry
Must be authorized to work in the US
Available to work - alternating Saturday Mornings
"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."