Inside and Counter Sales

• Customer Service: Provide exceptional customer service by assisting walk-in customers in a friendly and professional manner. Address their inquiries, provide product recommendations, and ensure a positive sales experience. Additionally, handle incoming sales phone calls, answer customer inquiries, and process orders efficiently and accurately.
• Order Management: Take orders from customers, ensuring accuracy in product selection, quantities, and pricing. Process orders promptly and coordinate with other departments as necessary to fulfill customer requests. Maintain detailed records of customer orders and ensure timely delivery or pickup.
• Inventory Management: Assist in receiving and organizing incoming freight during downtime. Unload and properly store incoming inventory, ensuring accurate labeling and location tracking. Help maintain a well-organized and clean inventory area to facilitate efficient order fulfillment and stock management.
• Product Knowledge: Develop a comprehensive understanding of the company's product offerings. Stay updated on product features, benefits, pricing, and specifications to effectively answer customer questions and provide accurate product recommendations. Continuously expand product knowledge through training and self-learning to better serve customers.
• Sales Support: Collaborate with the sales team and provide support in generating sales leads and following up on customer inquiries. Contribute to the achievement of sales targets by actively promoting products and services, identifying upsell and cross-sell opportunities, and providing product information to customers.
• Administrative Tasks: Perform various administrative tasks such as maintaining customer records, generating sales reports, processing returns or exchanges, and assisting with pricing inquiries. Ensure accurate and timely completion of administrative duties to support smooth operations and customer satisfaction.
• Teamwork and Collaboration: Work closely with other team members to ensure a seamless customer experience and efficient workflow. Collaborate with colleagues from different departments, such as warehouse and delivery, to coordinate order fulfillment and resolve any customer issues or concerns.
• Continuous Improvement: Strive for personal and professional growth by seeking opportunities to enhance sales skills, product knowledge, and customer service abilities. Actively participate in training programs, sales meetings, and industry events to stay updated on market trends and best practices in sales and customer service.

Our Hiring Process

1. Fill out the simple application
2. A recruiter will reach out promptly for a prescreening call
3. If we are a good fit for each other, they will schedule an in-person interview with the hiring manager
4. We will make an offer if you are a good fit

• Proficient in using computer systems and software, and email, and comfortable with basic data entry and navigation
• Prior experience in the HVAC and/or plumbing service field would be beneficial
• Knowledge of HVAC and plumbing systems, products, and terminology is a plus
• Experience in calculating heat gain/losses for houses or structures is a plus
• Must be able to work at the Nazareth PA location. Residency or willingness to commute to the specified location is necessary
• Ideally, candidates should have 3-5 years of relevant experience, demonstrating a solid understanding of sales processes and customer service in a similar industry
• Must be authorized to work in the US
  
• Available to work - alternating Saturday Mornings

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."