We are a family-owned Plumbing and HVAC company that takes enormous pride in honest, reliable, and trustworthy service. We take our customer service very seriously and with a client base of thousands of customers, we back up our word as a world-class company based out of Fall River, Ma.
We cultivate a culture that is both knowledgeable and friendly, with a strong emphasis on people skills. We value expertise and encourage continuous learning, ensuring our team members are knowledgeable in their respective fields. Additionally, we prioritize creating a friendly and supportive environment, where open communication, collaboration, and respect for one another thrive. We believe that a combination of expertise and excellent people skills fosters a positive and engaging workplace, where our team members can thrive personally and professionally.
- Customer Commitment: We are dedicated to providing exceptional customer service and exceeding customer expectations. We strive to understand and anticipate their needs, deliver timely solutions, and build long-term relationships based on trust and satisfaction.
- Quality: We are committed to delivering products and services of the highest quality. We consistently strive for excellence, ensuring that our offerings meet or exceed industry standards and customer requirements. Quality is ingrained in everything we do, from product design and development to customer support and after-sales service.
- Integrity: We conduct ourselves with the utmost integrity and adhere to the highest ethical standards. We are transparent, honest, and accountable for our actions, fostering trust and credibility with our customers, partners, and employees. We value honesty, fairness, and ethical behavior in all aspects of our business operations.
- Innovation: We embrace innovation and actively seek out opportunities to improve and evolve. We encourage creativity, curiosity, and a willingness to challenge the status quo. By fostering a culture of innovation, we continuously strive to develop new and better solutions that meet the evolving needs of our customers and drive industry progress.
- Safety: The safety and well-being of our employees, customers, and the communities we serve are paramount. We prioritize a safe working environment, adhere to rigorous safety standards, and promote a safety-first mindset in all our operations. We are committed to preventing accidents, minimizing risks, and ensuring the highest level of safety in everything we do.
- Respect: We treat all individuals with dignity, fairness, and respect. We value diversity, embrace different perspectives, and create an inclusive and supportive environment where everyone feels valued and empowered. We foster a culture of respect, promoting collaboration, open communication, and appreciation of each person's contributions.
- Teamwork: We believe in the power of teamwork and collaboration. We foster a culture of cooperation, encouraging employees to work together, share knowledge, and leverage their collective strengths to achieve common goals. We recognize that effective teamwork leads to increased productivity, innovation, and overall success.
- Environmental Responsibility: We are committed to minimizing our environmental impact and promoting sustainability. We strive to develop and provide eco-friendly products and services, reduce waste, conserve resources, and promote responsible practices throughout our supply chain. We aim to be good stewards of the environment, contributing to a greener and more sustainable future.
- Professionalism: We uphold the highest standards of professionalism in all interactions and conduct. We maintain a professional demeanor, demonstrate competence, and exhibit professionalism in our communication, appearance, and behavior. We value professionalism as an essential element in building trust, credibility, and long-term relationships with our stakeholders.
Why Join Us
- You will be part of a vibrant and inclusive culture
- Have access to growth opportunities, enjoy a work-life balance
- Benefit from our commitment to inclusion, diversity, and employee well-being
- $50,000.00-$90,000.00 annually
- Performance-based bonus of $20,000.00
- Medical, Dental, and Vision
- Take Home Truck
- Open Door Policy
- Family Medical Leave
- Continued Education
- Job Training
- Promote within
- 401(k) / Matching / Profit Sharing
- Paid Holidays and PTO
- HVAC Equipment Service and Repair: Perform service and repair tasks on HVAC (Heating, Ventilation, and Air Conditioning) equipment, including troubleshooting, diagnosing issues, and implementing effective solutions. This involves repairing or replacing faulty components, ensuring proper functionality, and restoring equipment to optimal performance.
- Preventative Maintenance: Conduct preventative maintenance on HVAC systems to prevent potential issues and ensure their smooth operation. This includes performing routine inspections, cleaning, lubricating parts, checking electrical connections, and identifying any signs of wear or potential problems.
- System Testing and Analysis: Utilize testing equipment and tools to analyze the performance of HVAC systems. This may involve measuring temperatures, pressure levels, airflow rates, and energy efficiency. Interpret test results to identify any discrepancies or areas for improvement.
- Customer Service and Communication: Interact with customers in a professional and courteous manner, addressing their HVAC concerns and providing recommendations for repairs, maintenance, or system upgrades. Clearly communicate the scope of work, estimated costs, and necessary timelines to ensure customer satisfaction.
- Documentation and Reporting: Maintain accurate records of all service and repair activities, including documenting work performed, parts used, and any additional recommendations or observations. Prepare service reports and provide detailed information to supervisors or clients as needed.
- Compliance and Safety: Adhere to industry regulations, safety standards, and company policies during all HVAC-related tasks. Ensure proper handling and disposal of hazardous materials, follow safety protocols, and use personal protective equipment (PPE) as required.
- Continuous Learning and Professional Development: Stay updated with the latest industry advancements, technologies, and best practices related to HVAC systems. Seek opportunities for training and professional development to enhance technical skills and expand knowledge in the field.
- Equipment Inventory and Maintenance: Manage inventory of HVAC parts, tools, and equipment. Keep track of stock levels, perform regular inspections, and ensure equipment is properly maintained and calibrated for accurate readings and efficient operation.
- Team Collaboration: Collaborate with other team members, such as supervisors, technicians, and support staff, to ensure efficient workflow and timely completion of tasks. Share knowledge and expertise, assist colleagues when needed, and contribute to a positive and collaborative work environment.
- Customer Relationship Management: Build and maintain strong relationships with customers by providing exceptional service, demonstrating professionalism, and offering expert advice. Foster trust and customer loyalty through reliable and efficient HVAC service delivery.
Our Hiring Process
- Fill out the simple application
- A recruiter from ATCO Plumbing & Mechanical will reach out promptly for a prescreening call
- If we are a good fit for each other, they will schedule an in-person interview with the hiring manager
- We will make an offer if you are a good fit