HVAC Dispatcher

Yellowstone Local is proud to represent SURE Mechanical, an industry leader in HVAC solutions in Cincinnati.

Be the Nerve Center That Keeps Cincinnati Comfortable!

Are you ready to take charge and be the driving force that keeps Cincinnati comfortable year-round? At SURE Mechanical, our HVAC Dispatcher role isn’t just about booking appointments—it’s about orchestrating seamless service that directly impacts customer satisfaction. Step into a position where every decision you make shapes the experience for our customers and the success of our technicians. This is not just a desk job; it’s a role where your precision, coordination, and care set the standard.

What’s in it for You?

• Competitive Pay: Earn between $20.00 and $25.00 per hour, plus performance-based bonuses
• Comprehensive Benefits: Access to medical, dental, and vision plans, as well as a 401(k) with company matching
• Professional Development: Ongoing training and educational opportunities to grow your skills and career

Why You’ll Love It Here

• Community-Centered Culture: Join a team that’s deeply involved in the community and proud to make a positive impact.
• Supportive Environment: Work in a family-like atmosphere where each role is respected, valued, and essential to our success. Here, you’re part of a close-knit team that celebrates every win.

Your New Role

As an HVAC Dispatcher at SURE Mechanical, you’ll be responsible for managing the daily flow of service requests, technician assignments, and critical communications, ensuring smooth operations and high customer satisfaction. Here’s what you’ll tackle day-to-day:

• Customer Service Excellence: Serve as the first point of contact, creating positive customer experiences from the initial call through to the completion of service.
• Efficient Scheduling and Dispatch: Coordinate technician schedules and optimize routing to ensure on-time, efficient service delivery.
• Technician Support: Equip field technicians with the resources they need, manage equipment, and issue purchase orders as required.
• Billing and Administration: Perform essential administrative tasks, including billing, to support smooth behind-the-scenes operations.

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Dispatching Experience: At least 1 year as a dispatcher, preferably in an HVAC or service-related industry.
• Customer Service & Admin Experience: 1-2 years of experience in roles requiring strong customer service and administrative skills.
• Workflow Management: Proficient in scheduling, dispatching, and using software systems to streamline operations.
• Billing & Administrative Proficiency: Experience in billing procedures and comprehensive administrative support.
• Legal Requirements: Must be authorized to work in the US.