HVAC Dispatcher

Build your career with Stanley Ruth Co., a Hickory company and trusted business serving NY from the Bronx since 1909. For over a century, we’ve been raising the standard in heating and cooling and today, we’re leading the transition toward sustainable, high-efficiency solutions.

At Stanley Ruth, we’re not just keeping homes comfortable; we’re building an enduring company where employees set a new standard of excellence in sustainable heating and cooling.

What’s in it for You

• Pay: $50,000–$75,000 annually, plus 10% commission on new memberships or upgrades

• Full Benefits: Medical, dental, vision, 401(k) with company match, paid vacation, sick time, and holidays

• Overtime Opportunities: Extra earning potential with available overtime

• Career Development: Training and advancement in a growing HVAC company

• Team Culture: Work with a supportive, high-performing team where your voice matters

Why You’ll Love It Here

• Mission-Driven: We’re on a path to becoming the Northeast’s largest sustainable heat installation and service company

• Values-Led: Powered by values we live every day:

  • Put Employees First

  • Treat Everyone with Respect

  • Delight Customers

  • Raise the Bar

  • Get Things Done

• Trusted Brand: Backed by a legacy of excellence at Stanley Ruth Co., the cultural anchor of the Hickory portfolio

Your New Role

As our HVAC Dispatcher, you’ll be the central hub that keeps technicians, customers, and operations aligned. You’ll manage schedules, coordinate service calls, and ensure every customer interaction reflects our values.

Dispatch & Scheduling

• Assign and monitor technician routes for maximum efficiency

• Manage appointments and service requests in ServiceTitan

• Track technician progress and adjust schedules as needed

Customer Coordination

• Answer inbound calls and support customers with scheduling, pricing, and service details

• Provide clear updates and follow-ups to ensure a positive experience

• Oversee invoicing and maintain accurate records

Membership Sales & Support

• Promote and renew customer memberships

• Schedule seasonal maintenance visits

• Support service teams with customer follow-ups

Operational Support

• Identify workflow improvements and propose solutions

• Support technicians in using tools, apps, and systems effectively

• 1+ years of experience in dispatching, scheduling, or customer service (HVAC/home services preferred)

• Strong communication, organizational skills, and able to manage multiple priorities at once

• Tech-savvy and comfortable learning new systems (ServiceTitan or similar software a plus)

• Detail-oriented with accurate data entry and recordkeeping skills

• Ability to stay calm and problem-solve in a fast-paced environment

• High school diploma or equivalent required; associate’s or further education a plus

• Knowledge of HVAC, solar, or sustainable energy is a bonus but not required

• Valid driver’s license

Stanley Ruth Co. is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange