HVAC Customer Service Specialist

Yellowstone Local is proud to represent Bell Mechanical, a Hickory Company, an industry leader in advanced HVAC services.

Ready to take your career to the next level and make a real difference?

What’s in it for You?

• Compensation: Earn $50k–$75k annually, plus 10% commission on new memberships or upgrades.

• Flexible Scheduling: Enjoy overtime opportunities, weekend pay, and PTO.

• Immediate Health Benefits: Coverage begins on your first day.

• Retirement Planning: 401k with company contribution

• Professional Development: Access training in cutting-edge clean energy systems and leadership growth opportunities.

*Please Note: A company vehicle is not provided for this role

Why You’ll Love It Here

• Team-Centered Environment: Work alongside a motivated group passionate about exceeding customer expectations.

• Forward-Thinking Leadership: Be part of a team leading innovation in HVAC and clean energy solutions.

• Support and Empowerment: We listen, value your input, and equip you with the tools you need to succeed.

• Room to Grow: Develop your skills with cross-training and opportunities for career advancement.

Your New Role

As the HVAC Customer Service Specialist, you’ll support seamless operations while delivering exceptional service experiences. You’ll collaborate with the Service Manager, technicians, and customers to ensure everything runs smoothly.

Customer Support:

• Answer and manage incoming and outgoing customer calls.

• Provide accurate pricing, scheduling details, and follow-ups.

• Oversee invoicing and maintain strong customer relationships.

Scheduling and Dispatch:

• Coordinate and assign technician routes for maximum efficiency.

• Manage customer information and service records using ServiceTitan.

• Monitor workflow compliance and GPS tracking for accuracy.

Membership Sales:

• Promote and sell new memberships or renewals.

• Schedule seasonal service visits and follow up with current members.

Process Optimization:

• Pinpoint areas for operational improvement and propose solutions.

• Coach technicians on new tools and systems to boost performance.

Hiring Expectations: Submit your application, complete a brief phone screening, and prepare for an interview to discuss your experience and aspirations.

• Outstanding communication and organizational skills.

• Tech-savvy with the ability to manage multiple tasks effectively.

• Self-driven with a proven track record of hitting goals.

• Valid driver’s license.

• Associate’s degree or equivalent required; bachelor’s degree preferred.

• At least 1 year of experience in customer-facing, operational, or home services roles.

• HVAC, solar, or energy experience is a big plus!

Bell Mechanical is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange