HVAC Customer Service Representative

Ready to grow your career with a company building the future of heating and cooling? At Elm Air, a Hickory company, we deliver high-quality residential HVAC solutions across Nassau and Suffolk County, NY, leading the shift toward sustainable, high-efficiency systems that serve customers and the climate.

We’re hiring team members who thrive on supporting customers, solving problems, and raising the bar. Whether you’re guiding homeowners through service options or helping them find the right comfort solution, you’ll be part of a company that gets things done and treats people right.

What’s in it for You?

• Compensation: Earn $40k–$70k annually, plus 10% commission on new memberships or upgrades.

• Overtime Opportunities: Enjoy overtime opportunities. 

• Full Benefits: Medical, dental, vision, 401(k) with company match, paid vacation, sick time, and holidays.

• Stability & Growth: Full-time role with overtime opportunities and career development.

• Team Culture: A supportive, high-performing crew where your voice matters.

Why You’ll Love It Here

• Mission-Driven: We’re on a path to becoming the Northeast’s largest sustainable heat installation and service company.

• Purpose & Values-Led: Our business is powered by values we live: Put Employees First, Treat Everyone with Respect, Delight Customers, Raise the Bar, and Get Things Done

• Cutting-Edge Work: Tackle a variety of high-impact projects, from geothermal systems to gas and oil furnace installs.

Your New Role

As the HVAC Customer Service Specialist, you’ll support seamless operations while delivering exceptional service experiences. You’ll collaborate with the Service Manager, technicians, and customers to ensure everything runs smoothly.

Customer Support:

• Answer and manage incoming and outgoing customer calls.

• Provide accurate pricing, scheduling details, and follow-ups.

• Oversee invoicing and maintain strong customer relationships.

Scheduling and Dispatch:

• Coordinate and assign technician routes for maximum efficiency.

• Manage customer information and service records using ServiceTitan.

• Monitor workflow compliance and GPS tracking for accuracy.

Membership Sales:

• Promote and sell new memberships or renewals.

• Schedule seasonal service visits and follow up with current members.

Process Optimization:

• Pinpoint areas for operational improvement and propose solutions.

• Coach technicians on new tools and systems to boost performance.

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Outstanding communication and organizational skills.

• Tech-savvy with the ability to manage multiple tasks effectively.

• Self-driven with a proven track record of hitting goals.

• Valid driver’s license.

• Associate’s degree or equivalent required; bachelor’s degree preferred.

• At least 1 year of experience in customer-facing, operational, or home services roles.

• HVAC, solar, or sustainable energy experience is a big plus!

Elm Air Conditioning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange