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HVAC and Plumbing Service Manager
Greensboro, North Carolina$60,000 - $150,000 per yearMaster Plumbers Heating & CoolingHVAC, Master Plumbers Heating & Cooling, Plumbing
Job description
Master Plumbers Heating & Cooling is a family-owned business that started out in Stokesdale, NC, that specializes in providing top-quality heating, plumbing, and air conditioning services. We’ve been caring for homes across Davidson, Guilford, Forsyth, Randolph, Stokes, Alamance, Yadkin, and Davie counties for over 20 years.
Our Culture
We foster a supportive team culture within our management. We believe in building strong relationships and providing a nurturing environment where everyone feels valued and encouraged to grow. Our managers prioritize open communication, actively listen to their team members, and offer guidance and support whenever needed. Collaboration and teamwork are highly encouraged, as we understand that the collective efforts of a supportive team lead to better outcomes. We celebrate achievements together, promote a healthy work-life balance, and strive to create an atmosphere of trust and respect. By fostering a supportive team in management, we cultivate a positive company culture that inspires our employees to thrive and contribute their best work.
Our Values
- Helping others by paying it forward
- Promoting a fun working mindset
- Using integrity and honesty at all times
- Teamwork dedication and loyalty
- Communication you can always count on
- Believing that family equals growth, development, happiness, and success
Why Join Us
- Personal Growth: At our company, we prioritize personal growth. We provide ample opportunities for you to develop your skills, expand your knowledge, and take on new challenges. We believe in investing in our employees' professional development, offering training programs, mentorship opportunities, and continuous learning initiatives. By joining us, you can unlock your potential and achieve your career goals.
- Recognition: We value the contributions of our employees and believe in recognizing their efforts. We have a culture of appreciation and celebrate individual and team accomplishments. Your hard work and achievements will be acknowledged and rewarded. We understand the importance of feeling valued and strive to create an environment where your contributions are recognized and appreciated.
Pay
- $60,000.00 - $150,000.00 yearly
- + Performance-based bonus
Benefits
- Medical
- Dental
- Vision
- Uniforms
- Take Home Truck
- Open Door Policy
- Continued Education
- Job Training
- Promotion
- Paid Holidays
- PTO
Responsibilities
- Team Leadership:
- Lead and oversee HVAC and plumbing service teams.
- Foster a collaborative and efficient work environment.
- Service Operations:
- Manage day-to-day operations for heating, air conditioning, and plumbing services.
- Ensure timely and effective resolution of customer service requests.
- Customer Relations:
- Interact with customers to understand heating, air conditioning, and plumbing service needs.
- Address customer inquiries, concerns, and complaints.
- Quality Control:
- Enforce industry standards and regulations in HVAC and plumbing services.
- Conduct regular inspections to maintain service quality.
- Inventory Management:
- Oversee inventory of parts for heating, air conditioning, and plumbing services.
- Coordinate with teams to optimize parts availability.
- Coordination and Communication:
- Coordinate with different departments to ensure seamless service delivery.
- Facilitate effective communication within the service teams.
- Technical Support:
- Provide technical support to resolve complex HVAC and plumbing issues.
- Assist in troubleshooting and finding solutions.
- Performance Metrics:
- Monitor department performance metrics, including completion times and customer satisfaction.
- Implement strategies for continuous improvement.
- Recruitment and Training:
- Conduct recruitment for HVAC and plumbing technicians.
- Train and develop teams to enhance technical skills and customer service.
- Safety Compliance:
- Ensure compliance with safety protocols in heating, air conditioning, and plumbing services.
- Investigate and address any reported safety issues promptly.
- Budget Oversight:
- Manage the budget for heating, air conditioning, and plumbing services.
- Control costs and work towards financial objectives.
- Documentation and Reporting:
- Maintain accurate records of heating, air conditioning, and plumbing service activities.
- Generate regular reports for performance analysis.
- Continuous Improvement:
- Identify areas for process improvement in HVAC and plumbing services.
- Foster a culture of continuous learning and development.
Our Hiring Process
- Fill out the simple application
- A recruiter from our recruiting company, Yellowstone Local will reach out promptly for a prescreening call
- If we are a good fit for each other, they will schedule an in-person interview with the hiring manager
- We will make an offer if you are a good fit
Job requirements
- Strong People and Leadership Skills
- Ability to build positive relationships with team members and customers
- 3-5 years in a service management role
- Solid understanding of HVAC and plumbing systems
- Capability to provide technical support to service teams
- Must be authorized to work in the US.
"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."
Greensboro, North Carolina, United States
$60,000 - $150,000 per year
Master Plumbers Heating & Cooling
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Greensboro, North Carolina, United States
$60,000 - $150,000 per year
Master Plumbers Heating & Cooling
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