Dispatcher

Yellowstone Local is proud to represent HVAC Cowboys, an industry leader in residential HVAC services.

If you're the kind of person who thrives in a fast-paced environment, keeps schedules running smoothly, and takes pride in creating exceptional customer experiences, this is your opportunity to join a team that values reliability, communication, and doing things the right way.

What's in it for You?

• $50,000 - $65,000 annual salary

• Performance-based bonus opportunities

• United Healthcare medical benefits

• Dental and vision coverage

• 401(k) with a 3% company match

• Employer contribution toward health benefits

• Paid vacation

• Paid holidays

• Life insurance coverage

• Paid job training and continued education

• Employee referral program

• Employee discounts on company services

• Full-time, stable year-round position

• Monday through Friday schedule

• Typical workweek of 40 to 45 hours

• Remote work opportunity

Why You'll Love It Here

• Join a growing company built on craftsmanship, integrity, and honest service

• Work with a team that values clear communication, accountability, and mutual respect

• Be part of a company known for fast response times and exceptional customer care

• Opportunities for professional growth and advancement as the company expands

• Supportive leadership that invests in employee development

• Help serve Central Texas homeowners with a company that has earned a reputation for reliability and community trust since 2015

Your New Role

Location: Spicewood, TX

• Coordinate and schedule HVAC service, maintenance, and installation appointments

• Dispatch technicians using ServiceTitan and monitor daily job progress

• Optimize technician schedules to maximize efficiency and customer satisfaction

• Communicate with customers regarding appointment confirmations, updates, and scheduling changes

• Manage inbound customer calls with professionalism and urgency

• Maintain accurate customer records, job notes, and scheduling information

• Assist with workload balancing, route planning, and emergency scheduling needs

• Collaborate with technicians, managers, and office staff to ensure smooth daily operations

• Support the team in delivering an exceptional customer experience from first call to job completion

• Help maintain strong communication between customers and field technicians

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Minimum 3 years of dispatching experience

• Strong organizational and time management skills

• Ability to multitask and prioritize in a fast-paced environment

• Excellent verbal and written communication skills

• Customer-focused mindset with strong problem-solving abilities

• Ability to coordinate multiple technicians and appointments simultaneously

• High attention to detail and accuracy

• Professional, dependable, and team-oriented attitude

• Ability to remain calm and effective during high-volume call periods

• Proficiency with scheduling software, CRM systems, and Microsoft Office applications

• Experience with ServiceTitan preferred

• Familiarity with Avoca or other AI-assisted communication tools preferred

• Experience in HVAC, construction, plumbing, electrical, home services, or related service industries preferred

HVAC Cowboys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #blue