Dispatcher

Yellowstone Local is proud to represent HVAC Cowboys, an industry leader in residential HVAC services.

If you're the kind of person who thrives in a fast-paced environment, keeps schedules running smoothly, and takes pride in creating exceptional customer experiences, this is your chance to join a team that values reliability, communication, and doing things the right way.

What's in it for You?

• Strong pay based on experience

• Performance-based bonus opportunities

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and paid holidays

• Life insurance coverage

• Paid job training and continued education

• Employee referral program

• Employee discounts on company services

• Full-time, stable year-round position

Why You'll Love It Here

• Join a growing company built on craftsmanship, integrity, and honest service

• Work with a team that values clear communication and mutual respect

• Be part of a company known for fast response times and exceptional customer care

• Opportunities for professional growth and advancement as the company expands

• Supportive leadership that invests in employee development

• Help serve Central Texas homeowners with a company that has earned a reputation for reliability and community trust since 2015

Your New Role

Location: Spicewood, TX

• Coordinate and schedule service, maintenance, and installation appointments

• Optimize technician schedules to maximize efficiency and customer satisfaction

• Communicate with customers regarding appointment confirmations, updates, and scheduling changes

• Dispatch technicians using scheduling software and monitor daily job progress

• Manage inbound customer calls with professionalism and urgency

• Collaborate with technicians, managers, and office staff to ensure smooth daily operations

• Maintain accurate customer records, job notes, and scheduling information

• Assist with workload balancing, route planning, and emergency scheduling needs

• Support the team in delivering an exceptional customer experience from first call to job completion

• Help maintain strong communication between customers and field technicians

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Previous dispatching, scheduling, customer service, or administrative experience preferred

• Experience in HVAC, home services, construction, plumbing, electrical, or a related service industry preferred

• Strong organizational and time management skills

• Ability to multitask and prioritize in a fast-paced environment

• Excellent verbal and written communication skills

• Customer-focused mindset with strong problem-solving abilities

• Proficiency with scheduling software, CRM systems, and Microsoft Office applications

• Ability to coordinate multiple technicians and appointments simultaneously

• High attention to detail and accuracy

• Dependable, professional, and team-oriented attitude

• Ability to remain calm and effective during high-volume periods

HVAC Cowboys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.