Dispatcher

Gladiator Services is formerly known as JD Hodges Plumbing and Mechanical. Our owner, driven by a desire to establish his own reputation, adopted the gladiator image to symbolize his journey of differentiation from his family's successful business. With years of experience and a strong sense of integrity, we have expanded our services beyond plumbing, heating, and air conditioning. From drain cleaning to water treatment, and fire sprinkler installation to general handyman services, we aim to be your home's best friend, providing comprehensive repair and maintenance solutions. Count on our licensed technicians for courteous, thorough, and professional work backed by a 5-year labor warranty.

Our Culture

At Gladiator Services, we foster a company culture that is both rewarding and motivating. As a growing business, we believe in recognizing and celebrating the achievements of our team members. We provide opportunities for personal and professional growth, encouraging our employees to reach their full potential. We value collaboration, innovation, and a positive work environment where everyone's contributions are acknowledged and appreciated. Our goal is to create a culture where individuals thrive and feel inspired to contribute to the continued success of our company.

Our Values

• Safety First: We prioritize the safety of our employees, clients, and the community, implementing rigorous safety measures and protocols in all aspects of our operations.
• Quality through Comfort & Service: We are committed to delivering exceptional quality in every aspect of our work, ensuring that our clients experience comfort and satisfaction through our services.
• Demonstrating the Highest Level of Integrity: We hold ourselves to the highest standards of honesty, transparency, and ethical conduct, building trust and long-term relationships with our clients and partners.
• Great Place to Work: We strive to create a positive and inclusive work environment where our team members feel valued, supported, and motivated to contribute their best, fostering a culture of collaboration and personal growth.

Why Join Us

• Growing Company with a Team-Building Attitude: As a growing company, we offer exciting opportunities for career development and advancement. We foster a team-building attitude, encouraging collaboration, open communication, and a supportive work environment where everyone's contributions are valued.
• Room for Growth within the Company: We believe in investing in our employee's professional growth. We provide avenues for advancement and skill development, offering a clear career progression path. Joining our company means having the opportunity to continually learn and expand your skill set.
• Family Atmosphere: We pride ourselves on cultivating a family atmosphere within our organization. We prioritize building strong relationships among team members and creating a supportive and inclusive work environment. You'll find a sense of belonging and camaraderie, making work a positive and enjoyable experience.

Pay

• $37,440.00-$55,000.00 annually
• + Performance-based bonus

Benefits

• Medical, Dental, and Vision
• Open Door Policy
• Flexible Schedule
• Continued Education 
• Job Training
• Promote within
• 401(k) / Matching
• Paid Holidays and PTO
  

Responsibilities

• Schedule technicians for service appointments based on client requests and availability
• Communicate with clients to confirm appointments, gather necessary information, and address any questions or concerns
• Coordinate with technicians to provide them with detailed job information, including client location, scope of work, and any special requirements
• Monitor and track the progress of each job to ensure technicians are completing their tasks in a timely manner
• Address any delays or issues that arise during the course of a job, such as equipment malfunctions or unexpected circumstances, by providing necessary support and resources
• Maintain clear and effective communication channels with technicians throughout the day to address any updates or changes in the schedule
• Conduct regular follow-ups with clients to ensure their satisfaction with the completed service and address any additional needs or concerns
• Maintain accurate records of service appointments, technician assignments, and client interactions for future reference and reporting purposes
• Collaborate with other departments, such as billing or customer support, to resolve any billing or service-related inquiries from clients
• Continuously evaluate and improve scheduling processes to optimize technician utilization and minimize service response times

Our Hiring Process

1. Fill out the simple application
2. A recruiter from Gladiator Services will reach out promptly for a prescreening call
3. If we are a good fit for each other, they will schedule an in-person interview with the hiring manager
4. We will make an offer if you are a good fit

• 3-5 years of relevant experience in a dispatching or related role
• Proficiency in scheduling technicians and coordinating appointments
• Ability to handle customer inquiries, complaints, and follow-ups in a professional and courteous manner
• Detail-oriented with excellent organizational and multitasking abilities
• Familiarity with using dispatching software or systems to manage appointments and track technician progress
• Ability to work well under pressure and handle time-sensitive situations
• Strong problem-solving skills to address any issues or challenges that arise during the course of a job
• Ability to collaborate and communicate effectively with cross-functional teams and departments
• Flexibility to adapt to changing schedules and priorities
• High level of integrity and ability to maintain confidentiality
• Successful completion of a background check and drug test
• Must be authorized to work in the US.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."