Customer Service Specialist

Who We Are

All American Plumbing Heating & Air began as a one-man operation in 2001, founded by Lamont Goldstein, and was run out in his home. What immediately made our company different is Lamont’s commitment to customers and the understanding that to be a caring and responsible service company, you must be available whenever the client needs you, no matter what time of the day or on what holiday an emergency might occur.

In a few short years, we grew to a team of five service professionals, with humble beginnings. Today, we are a team of fifteen and growing. Each and every one of our plumbing, heating, and air service professionals value our mission of being there when needed, our core values of character, and integrity, and living by our motto of “In the Service of Excellence.”

Why Join Us

• Fun family-like culture
• Truly a team-dependent environment providing phenomenal service from our front-line team members to our field team
• Well-defined processes and coaching to make life easier
• Great compensation packages
• Room for advancement
• A growing family-owned organization
  

Pay

• $15.00-$19.00/hour 
• +Bonuses and Incentives 

Benefits

• 100% Paid for Individual Medical, Dental, and Vision
• Job Training
• Open-door Policy
• Paid Holidays and PTO
• Promote within
• 401K/matching

Responsibilities

The Customer Service Representative will promote customer satisfaction by converting incoming customer calls into booked service appointments. Below are the other essential job duties of this position:

• Learn the call script in order to sound professional and authentic when speaking with our customers
• Participate in training so that you grow and develop as a professional
• Maintain and update our customer database with complete and accurate information
• Maintain communication with dispatch and your manager
• Perform outbound calling to existing Club Member client base

• Enjoy talking with people and like to assist them with their concerns
• Pleasant phone voice and a good sense of humor
• Enjoy working alongside a team
• Able to pass a Background check
• Bilingual a Plus
• 1-2 years of relevant customer service experience
• Must be authorized to work in the U.S.

*Customer Service Training is provided

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."