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Customer Service Representative

Manassas, Virginia$18 - $23 per hourBrooks Heating & AirBrooks Heating & Air, Customer Service

Job description

Brooks Heating and Air, based in Manassas, Virginia, proudly embodies the role of a seasoned HVAC contractor with deep industry roots. Our inception was inspired by a genuine concern for the well-being of families, motivating us to establish a company that not only excels in the field but also stands as an employer of choice in our community.

Our Culture

We cultivate a workplace culture that prioritizes work-life balance, rejecting the notion of unrealistic working hours. Our commitment to this balanced approach creates a team that is not only dedicated but also content, enabling us to provide exceptional service to our customers. We firmly believe in the power of integrity, recognizing its pivotal role in our operations. In an industry where misinformation can run rampant, we aspire to be a beacon of sincerity and transparency. We routinely challenge supposed 'high-risk' situations, such as minor issues like a cracked heating element, often covered by warranties, to ensure our customers receive honest and reliable service.

Our Values

Employee Growth Focus: We are dedicated to nurturing the professional development and growth of our employees, providing opportunities for skill enhancement, career advancement, and personal growth.
Work-Life Balance: We prioritize the well-being of our team members by promoting a healthy work-life balance, recognizing that a harmonious life outside of work contributes to a more motivated and fulfilled workforce.

Why Join Us

Positive Environment: Joining our team means being part of a workplace that fosters a positive and supportive atmosphere, where collaboration, respect, and camaraderie thrive.
Personal and Professional Growth: We prioritize your development, offering ample opportunities for both personal and professional growth. Whether it's expanding your skill set or advancing your career, we're here to support your journey.
Flexible Work Schedule: We understand the importance of work-life balance. With our flexible work schedule options, you can better tailor your work hours to suit your personal needs and commitments.
Promotion from Within: We believe in recognizing and rewarding talent from within our organization. When you join us, you'll have the chance to climb the career ladder, with opportunities for advancement right at your fingertips.
Innovative Learning: We invest in continuous learning and provide resources for you to stay ahead in your field. Expect access to cutting-edge training and development programs to keep you at the forefront of your profession.
A Collaborative Team: You'll be part of a team that values collaboration and teamwork. Working together, we achieve more, and you'll find plenty of opportunities to contribute your skills and ideas to make a meaningful impact.

Pay

$18.00-$23.00/hour based on experience and performance
Bonuses based on yearly performance reviews and cost of living increases

Benefits

Medical, Dental, and Vision
Continued Education
Employee Discount
Family Medical Leave
Flexible Schedule
Fuel Card
Job Training
Mental Health Benefits
Open Door Policy
Paid Holidays
Promote within
PTO
Uniforms

Responsibilities

Efficiently handle incoming customer calls, addressing inquiries, providing information, and addressing concerns in a professional and courteous manner.
Schedule service appointments and dispatch field employees to job sites, ensuring timely response to customer requests.
Generate and send invoices to customers for services rendered, accurately documenting all relevant information.
Coordinate job dates and details between field employees and customers, ensuring clear communication and understanding of expectations.
Maintain records of daily jobs, track revenue, and update relevant databases or systems to ensure accurate financial and operational records.
Assist with general office tasks, such as filing, data entry, and document management, to support the smooth operation of the office.
Continuously build and maintain positive customer relationships by addressing concerns, providing updates, and ensuring overall customer satisfaction.
Resolve customer complaints or issues effectively and professionally, seeking solutions that align with company policies and customer needs.

Our Hiring Process

Fill out the simple application
A recruiter will reach out promptly for a prescreening call
If we are a good fit for each other, they will schedule an in-person interview with the hiring manager
We will make an offer if you are a good fit

Job requirements

Proficient in effectively handling incoming customer calls, addressing inquiries, providing information, and resolving concerns in a professional and courteous manner
Experienced in scheduling appointments and dispatching service personnel, ensuring efficient and timely customer service
Strong computer skills, including proficiency with office software and the ability to learn and use specific software tools relevant to the role
While not mandatory, preference will be given to candidates with experience using "Service Titan" as it is our operating system
A proven track record of working in the HVAC industry is a must, with a solid understanding of HVAC systems, terminology, and customer needs
Excellent customer service skills, with the ability to build rapport, handle customer inquiries, and resolve issues effectively
Strong written and verbal communication skills to interact with both customers and team members
1-2 years of relevant professional experience
Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."

Manassas, Virginia, United States

$18 - $23 per hour

Brooks Heating & Air

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