All Open Positions

Customer Service Representative

- San Jose, California
$20 - $40 per hour
HVAC and Insulation Gurus

Job description

Yellowstone Local is proud to represent HVAC & Insulation Gurus, an industry leader in HVAC and insulation services.

Tired of Just Answering Phones? Ready to Be the Hero Your Customers Need?

Are you ready to make a difference beyond just handling calls? HVAC & Insulation Gurus is looking for a Customer Service Representative who will be a true customer champion. This isn’t just another call-center job—it’s an opportunity to connect with customers, solve their problems, and make a lasting impact. If you’re seeking a role where your efforts are recognized and rewarded, read on!

What's in it for You?

Competitive Pay: $20 - $40 per hour based on your experience—because we value your time and expertise.
Career Growth: With opportunities to specialize or move up, you won’t just have a job; you’ll have a path forward.
Comprehensive Benefits: Enjoy medical insurance options—health, dental, and vision—plus a 401(k) plan for your future.
Supportive Environment: Work in a team that values collaboration, mutual respect, and a shared commitment to excellence.

Why You’ll Love It Here

At HVAC & Insulation Gurus, we don’t just fill positions; we build careers. Our team-oriented environment, dedication to personal and professional growth, and competitive rewards mean you’ll never feel like just another number. Here, you’re a valued part of a team that’s going places.

Your New Role

As a Customer Service Representative, you’ll be the essential link between our customers and our services:

Customer Interaction: Serve as the first point of contact via phone, email, and chat. Answer questions and troubleshoot with professionalism and warmth.
Appointment Scheduling: Manage and coordinate service appointments, ensuring our techs are where they need to be, on time.
Issue Resolution: Own customer issues, resolving them effectively and following up to guarantee satisfaction.
Product Knowledge: Stay informed about our products and services, confidently assisting customers and supporting sales.
Sales Support: Guide customers to the best solutions and highlight promotions, showing them the value we bring.
Team Collaboration: Work closely with our technical and sales teams to deliver seamless service, being the glue that keeps us running smoothly.
Documentation: Keep detailed records of customer interactions, ensuring nothing falls through the cracks.

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

Job requirements

Experience: Previous experience in customer service, ideally in HVAC or a related field, is a plus.
Skills: Strong communication, problem-solving abilities, and a customer-first attitude.
Technical Aptitude: Basic understanding of HVAC systems is preferred (training provided if needed).
Organizational Skills: Ability to manage multiple tasks and keep everything organized.
Computer Skills: Proficiency in CRM software, Microsoft Office Suite (Word, Excel, Outlook), and relevant applications.

"HVAC & Insulation Gurus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status."

On-site

San Jose, California, United States

$20 - $40 per hour

HVAC and Insulation Gurus

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