Customer Service Representative

Yellowstone Local is proud to represent Hamilton Mechanical, a Hockory company, and an industry leader in residential HVAC and clean energy solutions.

If you thrive in a fast-paced environment, enjoy helping customers, and want to grow with a company shaping the future of heating and cooling, this is the opportunity for you.

What’s in it for You?

• Competitive compensation ranging from $40,000–$70,000 annually based on experience

• Earn an additional 10% commission on new memberships and membership upgrades

• Overtime opportunities available for increased earning potential

• Full-time, stable position with consistent workflow

• Medical, dental, and vision insurance

• 401(k) with company contribution

• Paid time off, holidays, and sick days

• Ongoing training and career development opportunities

• Work with a supportive, high-performing team where your contributions matter

• Opportunity to grow within a rapidly expanding residential HVAC and clean energy company

Why You’ll Love It Here

• Join a mission-driven company focused on becoming the Northeast’s leading clean heat installation and HVAC service provider

• Work for a team that lives its core values every day:

  • Put Employees First

  • Treat Everyone with Respect

  • Delight Customers

  • Raise the Bar

  • Get Sh*t Done

• Be part of a trusted brand with a loyal customer base and strong growth momentum

• Collaborate with experienced HVAC professionals, dispatchers, service technicians, and leadership teams

• Make a direct impact by helping homeowners maintain comfort, energy efficiency, and reliable HVAC performance

• Work in an environment that encourages initiative, accountability, and continuous improvement

Your New Role

• Work from the Ridgefield, NJ office supporting residential HVAC service operations

• Answer inbound and outbound customer service calls professionally and efficiently

• Schedule HVAC service appointments, maintenance visits, and repair calls

• Coordinate technician dispatching and routing for maximum efficiency

• Maintain accurate customer records and scheduling details using ServiceTitan software

• Promote HVAC memberships, renewals, and service agreements to customers

• Follow up with existing members regarding seasonal maintenance and upgrades

• Process invoicing and support daily office operations

• Monitor technician GPS tracking and workflow accuracy

• Communicate effectively with service technicians, managers, and homeowners

• Identify opportunities to improve scheduling, customer experience, and operational processes

• Support team compliance with company scheduling and workflow standards

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Minimum 1 year of experience in customer service, dispatching, operations, administrative support, or home services

• Strong communication, multitasking, and organizational skills

• Comfortable working in a fast-paced office environment

• Experience with ServiceTitan or similar CRM/dispatching software preferred

• Associate’s degree or equivalent required

• Bachelor’s degree preferred

• HVAC, solar, home services, or clean energy industry experience preferred

• Ability to coordinate schedules and manage multiple priorities effectively

• Self-motivated with a strong attention to detail and customer satisfaction

• Valid driver’s license required

• Must be authorized to work in the United States

Hamilton Mechanical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #blue