Customer Service Representative

Yellowstone Local is proud to represent Guaranteed Plumbing & Heating, an industry leader in residential and light commercial plumbing, drain cleaning, and HVAC services

This is an on-site role for someone who thrives in a fast-paced office and knows how to turn every customer interaction into a five-star experience.

What’s in it for You?

• Hourly pay: $25 to $30 based on experience

• Full-time schedule: Monday through Friday, 10:00 AM to 5:00 PM

• Health insurance, Dental insurance, and Vision insurance

• Performance-based bonus opportunities

• Retirement plan with 3% company match 

• Paid time off

• Stable, year-round office position with a growing company

• Opportunity to grow into dispatch and sales/operations support roles

Why You’ll Love It Here

• Work directly with a tight-knit, high-performing team that values accountability and responsiveness

• Clear path to grow your skills into dispatching and office management support

• No fieldwork required. This is a professional office-based role

• Your impact is immediate. You keep the operation running smoothly and customers taken care of

• Join a company that prioritizes service quality and customer satisfaction over shortcuts

Your New Role

• Answer high-volume incoming calls and deliver exceptional customer service

• Schedule service appointments and manage customer intake efficiently

• Provide pricing guidance when applicable and set clear expectations

• Proactively communicate with customers regarding scheduling updates or changes

• Assist technicians with in-field payment processing and support

• Perform estimate follow-ups to help convert opportunities into booked jobs

• Learn and support dispatching functions as you grow into the role

• Operate within CRM systems to track jobs, customers, and communication

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• 3 to 5 years of customer service or call center experience, preferably in home services or skilled trades

• Strong computer skills and proficiency with Microsoft Office products, with the ability to learn and navigate CRM software quickly

• Excellent communication skills, both verbal and written

• Highly organized with strong multitasking abilities in a fast-paced environment

• Problem-solving mindset with a focus on customer satisfaction

• High school diploma or equivalent required

• Ability to handle scheduling, dispatch coordination, and administrative tasks with accuracy

• Bilingual (Spanish) is a plus

• Geographic knowledge of our service area is a plus

Guaranteed Plumbing & Heating is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange