Customer Service Representative

Yellowstone Local is proud to represent THE Mink Plumbing, an industry leader in residential plumbing services.

Step into a role where your voice sets the tone for every customer experience and your organization skills keep a busy service team moving.

What is in it for You:

• Pay range of 16 to 20 per hour based on experience and performance

• Full time, year round position based in Tyler, Texas

• Schedule of 11 AM to 7 PM, Monday through Friday, with rotating weekends and holidays

• On call availability after 7 PM until 7:59 AM the following morning

• Paid Time Off and Paid Holidays

• Medical, Dental, and Vision coverage

• Overtime opportunities available

• Performance based incentive bonuses

• Open door leadership and a team that values your input

Why You Will Love It Here:

• Team focused environment where collaboration is part of the daily routine

• Ongoing training and development to help you grow your customer service and administrative skills

• Clear processes and supportive leadership to help you succeed

• Fast paced office setting where no two days are the same

• Opportunity to build a long term career with a stable residential plumbing company

Your New Role:

• Serve as the first point of contact for customers seeking residential plumbing services in Tyler, Texas

• Answer inbound calls and make outbound calls to schedule service appointments

• Dispatch plumbing technicians using company software

• Collect payments and accurately classify service calls

• Respond to customer reviews and maintain professional communication

• Enter receipts into QuickBooks and maintain organized financial records

• Keep detailed customer notes to support the service team

• Assist with general office and administrative tasks to ensure smooth daily operations

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• High school diploma or equivalent

• Strong phone etiquette and clear communication skills

• Ability to multitask and stay organized in a fast paced environment

• Positive attitude with a customer first mindset

• Willingness to learn new systems and processes

• Authorized to work in the United States

• Valid drivers license

• Basic computer skills, experience with QuickBooks is a plus

• Plumbing industry knowledge is helpful but not required

THE Mink Plumbing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange