Customer Service Representative

About Us:
Yellowstone Local is a staffing and recruiting agency dedicated to powering the skilled trades industry. We partner with top-tier home service companies to help them deliver exceptional customer experiences by connecting them with talented, service-oriented professionals. As a remote CSR, you’ll be representing one of our trusted clients—handling calls, scheduling appointments, and providing support to customers across the U.S.

Position Overview:
We’re looking for a highly communicative and dependable Customer Service Representative to serve as the first point of contact for customers. Your role is to create a smooth and professional customer experience by handling service requests, answering questions, and solving problems—typically for HVAC, plumbing, electrical, or similar service companies.

What You'll Do:

• Handle inbound calls, emails, and chats from customers in a timely, friendly, and professional manner

• Schedule service appointments and coordinate with dispatch teams

• Accurately input customer information and service details into client systems

• Provide clear, confident communication around services, pricing, and next steps

• Follow up with customers to confirm appointments or provide status updates

• Escalate complex issues to the appropriate internal teams when needed

• Maintain high standards of customer satisfaction and attention to detail
  

Why Work With Yellowstone Local:

• 100% remote role with flexible scheduling (depending on client needs)
  Work with respected brands in the skilled trades industry

• Training and support provided by both Yellowstone Local and the client

• Long-term growth opportunities available based on performance
  

Compensation:

• Competitive hourly pay $5-8/Hour USD (Varies by client and experience level)

• Full-time (45 hrs/week)

• Client-specific benefits may be included depending on placement

What We're Looking For:

• Fluent English speaker with excellent verbal and written communication skills

• 1+ year of experience in a customer service, support, or call center role (remote experience preferred)

• Reliable internet connection and quiet work environment

• Tech-savvy—able to learn client systems quickly (e.g., CRM, VoIP, scheduling tools)

• Strong attention to detail, time management, and problem-solving skills

• Experience in the skilled trades or service-based industries is a plus