Customer Service Representative

Yellowstone Local is a staffing and recruiting agency dedicated to supporting the skilled trades industry. We connect high-performing talent with growing home service companies across the U.S. Our clients—leaders in HVAC, plumbing, electrical services, and beyond—depend on skilled professionals to help drive their business growth. At Yellowstone Local, we take pride in matching the right people with the right opportunities, ensuring long-term success for both our clients and candidates.

Position Overview

We're on the hunt for a dependable and sharp-witted Customer Service Representative to serve as the voice of our partner brands in the skilled trades. You’ll handle the calls that make business happen—scheduling jobs, solving issues, and ensuring every customer feels heard and helped. If you're the type who thrives in a fast-paced environment, knows how to multitask like a pro, and can communicate clearly and confidently, we want to hear from you.

Key Responsibilities

• Manage inbound calls, emails, and chat support with professionalism and urgency

• Book service appointments accurately and efficiently while coordinating with dispatch teams

• Input customer details and service notes into CRM and scheduling platforms

• Provide clear information regarding services, pricing, and expectations

• Follow up on scheduled services and pending customer issues

• Identify when to escalate issues to supervisors or technical teams

• Maintain a strong focus on customer satisfaction, clarity, and responsiveness

Why Work With Yellowstone Local

• 100% remote work setup with flexibility based on client needs

• Be part of a growing team that supports top-tier brands in the skilled trades

• Receive dedicated training and support from both Yellowstone Local and the client

• Unlock long-term growth opportunities and stability based on your performance

What’s in it for you

• Competitive pay: $5–$8 USD/hour (rate depends on experience and client placement)

• Full-time schedule: 40 hours per week

• Opportunities for overtime and client-specific perks

• Access to consistent work, professional development, and long-term contracts

• Collaborative, supportive team culture with real growth potential

What We’re Looking For

• Fluent English communication—both spoken and written—with a professional, confident tone

• Minimum 1 year of customer service, call center, or support experience (remote work preferred)

• Strong background in the construction, home services, or skilled trades industries is required

• Comfortable working with tech tools (CRMs, VoIP, scheduling systems)

• Fast learner with strong attention to detail and excellent time management

• Reliable internet and a quiet home office setup

• Self-starter mindset with a focus on solutions and customer experience

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

Yellowstone Local is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.