Customer Service Representative

🚀 Yellowstone Local Presents: ABA Heating & Cooling 🚀

Yellowstone Local is an industry leader in representing the nation's best skilled trade companies and helping them find and hire the industry's top-performing talent. All of our positions are direct hire placements, ensuring you can step into a role that makes you a standout in the industry—without the hassle of placement fees.

We are proud to introduce you to ABA Heating & Cooling.

Are you tired of feeling like just another voice on the line? At ABA Heating & Cooling, we're not just looking for someone who can answer calls; we're looking for a Customer Service Representative (CSR) who makes every caller feel like they're the only caller. This isn't just any CSR position—it's your chance to be a hero in someone's day, every day.

Your new role:

• Handle a high volume of incoming calls, turning each interaction into not just a solved issue, but a delighted customer.
• Be the frontline of problem-solving, providing solutions that aren’t just quick, but are right the first time.
• Keep impeccable records, ensuring every detail is logged accurately for seamless service and follow-up.

What’s in it for you to join the team:

• Competitive pay of $15 to $22 per hour, with additional incentives through bonuses and commissions.
• Work-life balance with stable hours from Monday to Friday, 9:00 AM to 6:00 PM, and a flexible on-call rotation from home.
• Benefits that extend beyond the basics, offering employee discounts and the flexibility needed for true work-life harmony.

Why you will never want to leave:

• Career development: We don’t just fill positions; we elevate them to careers with continuous training and advancement opportunities.
• Team culture: Work with a team that is as enthusiastic about exceptional service as you are.
• Feedback-driven environment: We not only listen; we make changes based on your input.

This job isn’t for you if:

• Customer second is your motto. We need champions of customer satisfaction.
• Juggling tasks isn’t your thing. Multitasking should be in your DNA.
• Average is your standard. We thrive on excellence and expect the same from you.

This job is for you if:

• Customer support isn’t just a job; it’s your calling. With a history of standout client interactions, you’re ready to raise the bar.
• CRM systems are your playground. You understand the power of efficient, accurate service.
• You’re eager to be the voice that customers trust, ensuring every interaction ends on a high note.

Ready to be the hero in our customer’s stories? Apply now and embark on a career where you’re not just heard, but celebrated.

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Customer Service: 2 years (Preferred).
• Dispatching: 1 year (Preferred).
• High school degree.
• Must be authorized to work in the US.
  
  

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."