Customer Service Representative

At Mister Sparky®, we know how much you depend on electricity to power your daily life. Luckily, we’re experts when it comes to safeguarding against its inherent dangers and we're ready to do the reliable work needed to ensure your home’s electrical systems work for years to come.

Our highly trained, licensed electricians are professional troubleshooters who hunt potential hazards and fix them before they cause serious damage. We show up on time, and guarantee, and deliver 100% satisfaction guaranteed with every service call. And because we’re locally operated, our electricians are familiar with the challenges you might face.

Our Culture

We foster a family-oriented culture that values and prioritizes the well-being of our employees. Our management team is not only friendly but also deeply compassionate, creating a work environment where individuals feel supported and cared for. We believe in building strong relationships and treating everyone with respect, fostering a sense of belonging and unity within our organization. We strive to create a positive and nurturing atmosphere where employees can thrive both personally and professionally, knowing they are part of a caring and inclusive work family.

Our Values

Why Join Us

Pay 

• $15.00/hour 

Benefits

• Health, Dental, and Vision
• Family Medical Leave
• Job Training
• Open Door Policy
• Paid Holidays and PTO
• Promote within

Responsibilities

• Answer incoming client telephone calls and recognize the importance of creating a positive first impression for the company.
• Maintain excellent communication skills, demonstrating courtesy and professionalism in all client interactions, whether on the phone or in person.
• Ensure that each telephone call is answered promptly, within the first three rings, and consistently use the approved company greeting and script.
• Notify clients in advance if an electrician will not arrive within the scheduled time window for home service appointments.
• Contact Agreement Membership clients to schedule service appointments and make up for any repair call shortfalls.
• Assist in various accounting activities related to client accounts and billing.
• Compile call runs to optimize service efficiency.
• Track and maintain records of sales figures to assess performance and results.
• Monitor and document closing ratios for sales and service appointments.
• Keep track of agreement renewals and proactively reach out to clients for contract extension and renewal discussions.

Our Hiring Process

1. Fill out the simple application.
2. A recruiter from Mister Sparky of Conroe will reach out promptly for a prescreening call.
3. If we are a good fit for each other, they will schedule an in-person interview with the hiring manager.
4. We will make an offer if you are a good fit.

• Prior customer service experience within a Home Service company required 
• High school diploma or equivalent required
• Filing and organizational skills 
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Must be authorized to work in the United States

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."