Customer Service Representative

Who We Are

With over 50 years of combined experience, American Comfort Heating and Cooling is a reputable name in heating, air conditioning, and indoor air quality in Winder, GA, and the Greater Atlanta Metro Area. Summers here in Georgia is notorious for being extremely hot and humid while our winters get surprisingly chilly, too. So, not only do you need a great HVAC system, you need a dependable team to perform all your installation, repair, replacement, and maintenance services.

Pay

• $18.00-$25.00/hour
  
• Starting pay is based on experience and skill
• Sales-based bonuses 

Work Schedule

• Tuesday to Saturday, 9:00 am- 6:00 pm

Benefits

• Paid Medical, Dental, and Life
• Pre-paid Legal Services 
• Uniforms
• Flexible Schedule
• PTO and paid vacations 
• Continued Education and Job Training
• Family Medical Leave
• Paid Holidays 

Responsibilities

• Provide exceptional customer service, answer questions, and professionally handle complaints and concerns from customers.
• Day-to-day workflow management
• Ensure the dispatch board is on schedule and within the set time constraints
• Strong knowledge of the roadways in the Atlanta metro area
• Effectively communicate with Technicians: estimated travel time, estimated time to complete work, material and equipment needs, customer and billing requirements
• Effectively communicate with co-workers, supply houses, and vendors
• Answer incoming calls/place outbound calls to assist customers and technicians
• Maintenance Agreement Management and Sales
• Educate customers on the services and products we offer
• Participate in company-provided training opportunities
• Identify and report potential sales opportunities: new system, maintenance contracts, IAQ needs
• Assist with device setup: iPhone, iPad, and integrated software
• Assist IT as needed
• Work with minimal supervision
• Other duties as assigned

• Minimum of 1-2+ years of customer service and sales experience
• Ability to manage time efficiently and multitask
• Ability to work in a team environment in high-pressure situations
• Excellent verbal and written communication skills
• Experience in Computer/data entry skills
• Experience with Google Maps, Outlook, Excel, and Word
• Service Titan Experience is great, but not required
• Must be able to work occasional evenings, weekends, and holidays as we rotate an on-call schedule
• Typing skill is a plus
• Personable and Dependable
• Able to pass a background check and drug test
• Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."