Customer Service Representative

Are you passionate about delivering exceptional customer service and driving sales success? House Pro is looking for talented individuals like you to join our team as Sales/Customer Service Representatives! At House Pro, we're not just an HVAC company; we're committed to excellence, professionalism, and customer satisfaction.

House Pro is a leading residential HVAC contractor in Houston, known for our dedication to improving home comfort, enhancing indoor air quality, and reducing energy costs for our valued customers. With a strong focus on integrity and teamwork, we've built a reputation for excellence since our establishment in 2000.

As a Sales/Customer Service Representative at House Pro, you will be the face of our company, interacting with customers to understand their HVAC needs, providing tailored solutions, and ensuring a seamless customer experience.

Our Culture

At House Pro, our team operates in a casual setting that encourages each team member to consistently perform at their best every day. Team members are expected to deliver excellent customer experiences while performing high-level AC service and repairs. We believe that our employees are the backbone of our success and are committed to helping you grow both personally and professionally. From access to a variety of training programs, top industry pay, and resources to recognizing and promoting talent from within, we'll provide you with ample opportunities to take on new challenges and thrive.

Our Values

• Customer Satisfaction: We are dedicated to ensuring that we meet the unique needs of every customer, ensuring their complete satisfaction. Our commitment extends to consistently exceeding expectations in our service delivery, striving for excellence in every interaction.
• Transparent Pricing: We uphold clear and open pricing structures, fostering trust and transparency in all our financial transactions. Our approach centers on honesty and integrity in every pricing negotiation, ensuring our customers have confidence in the value they receive.
• Premium Service: Our hallmark is providing an exceptional level of service that sets us apart in the industry. We consistently go the extra mile to deliver quality and excellence, setting a standard of service that is second to none.

Pay

• $46,000.00-$65,000.00 annually

Benefits

• Remote/Hybrid
• Flexible schedule!
• Medical
• Continued Education
• Employee Discount
• Job Training
• Paid Holidays
• Promote within
• PTO

Responsibilities

• Engage with customers via phone, email, and chat to provide exceptional service.
• Understand customer needs and recommend products or services to meet those needs.
• Process customer orders, ensuring accuracy and timeliness.
• Develop and maintain strong customer relationships to drive repeat business.
• Collaborate with the sales team to achieve sales targets and objectives.
• Handle customer inquiries, resolve issues, and provide product information.
• Keep accurate records of customer interactions and transactions.

1. Fill out the simple application
2. A recruiter from our recruiting company, Yellowstone Local, will reach out promptly for a prescreening call
3. If we are a good fit for each other, they will schedule an in-person interview with the hiring manager
4. We will make an offer if you are a good fit

• Proven experience in customer service or inside sales
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced and team-oriented environment
• Sales-oriented mindset with a focus on achieving targets
• Familiarity with CRM software is a plus
• High school diploma or equivalent; college degree preferred
• Must be authorized to work in the US.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."