Customer Service Representative

🚀 Yellowstone Local Presents: East Coast Services, Inc 🚀

Yellowstone Local is an industry leader in representing the nation's best skilled-trade companies and helping them find and hire the industry's top-performing talent. All of our positions are direct hire placements, ensuring you can step into a role that makes you a standout in the industry—without the hassle of placement fees.

We are proud to introduce you to East Coast Services, Inc.

Are you tired of feeling like just another cog in the HVAC world? Imagine stepping into a role where your skills not only shine but also contribute to a thriving, supportive environment that pushes everyone to their personal best—both on the job and at home.

Your New Role:

You'll be the maestro of our customer service orchestra, handling everything from answering phones, taking service calls, scheduling and dispatching jobs, to being the personal assistant to the owner. You'll also be in charge of ordering parts, tracking time, renewing maintenance agreements, and making sure our service machine runs as smoothly as a well-oiled engine.

What's in it for You to Join the Team:

• Competitive Salary: Earn between $22-$25 per hour, with opportunities for performance-based bonuses and a sign-on bonus.
• Robust Benefits: Medical, dental, vision insurance, 401(k) with matching, and paid holidays.
• Stability and Growth: Learn the nuts and bolts of running a service business beyond just repairs and maintenance.

Why You Will Never Want to Leave:

Work alongside the owner in a team environment that values patience and encourages questions. Our office, located in a prime area, is the perfect setting for someone eager to contribute significantly to a business's success.

This Job Isn't for You If:

• You prefer a monotonous, clock-in clock-out job.
• You aren't someone who can take initiative or make decisions when needed.
• The idea of multi-tasking makes you sweat.

This Job is for You If:

• You have excellent phone etiquette and can handle multiple responsibilities effortlessly.
• You own a reliable vehicle to get to our office in Boca Raton and are excited about making a real impact.
• You have at least 3-5 years of experience in customer service and are looking for a place to shine.

Ready to make a significant impact with a team that truly values your input? Apply now and start a conversation that could change the course of your career!

• Ideally with 3-5 years of experience in similar roles.
• Must have reliable transportation to commute to our office.
• Must possess strong communication skills, especially over the phone.
• Should be receptive to following instructions and guidance from management.
• Proficiency in data entry and managing accurate records is essential.
• Ability to make informed decisions quickly in a dynamic environment.
• Training will be provided on how to source parts, process warranties, and handle billing and collections.
• Must be legally authorized to work in the United States.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."