Customer Service Representative

Who We Are

Notturno Plumbing, Heating & Air Conditioning was founded in 2008 as a full-service, fully licensed, and insured plumbing and heating contractor. Our philosophy centers around one very simple ideal — treat our clients, their homes, and their businesses the way we would want ours to be treated. We want to ensure your project, no matter how large or small, is treated with the same care and attention as we would expect in our own homes.

 Pay

• $22.00 - $25.00/hour
• Yearly performance bonus 
• Performance-based commissions 

Benefits

• Company match (up to 4%) to 401K
• Generous Employee PTO including vacation and sick time
• Holiday Pay
• Monthly raffles
• Team outings and events
• Company apparel
• Customer review incentives
• Refreshments
• Employee Referral Program
• Paid Trainings
• Company Breakfasts periodically

Responsibilities 

The essential functions include, but are not limited to the following:

• Answer inbound calls and schedule with customers
• Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction
• Manage the dispatch board to keep field personnel on the move and generate revenue
• Make every effort to compress call scheduling effectively and maximize productivity
• Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and reschedule the time at the client’s convenience
• Share the responsibility to ensure that all technicians arrive at their designated appointments on time
• Debrief technicians after each call and insist that all employees collect payment immediately after each job is completed
• Make “happy calls” to each customer after their appointment to ensure they are satisfied with our services
• Work closely with our shop manager to ensure the parts needed are ordered and work closely to reschedule jobs when parts arrive
• Obey the company Code of Ethics, Team Rules, and Team Philosophy
  

• Candidate needs to be able to work in the office
• Must 1-2 years of have prior CSR/Dispatching experience
• Proactive Personality
• Strong customer service skills
• Able to work both independently and as part of a team
• Telephone etiquette and working knowledge of email and scheduling systems
• Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."