Customer Service & Dispatch Coordinator

Yellowstone Local is proud to represent Apollo Plumbing & Rooter, an industry leader in residential plumbing and drain cleaning services.

If you thrive in a fast paced office environment, enjoy helping customers, and know how to keep schedules running smoothly, this role puts you at the heart of daily service operations.

What’s in it for You?

• $21–$25/hr + bonus

• Paid holidays and paid vacation

• 9/10am–6pm with some evening/weekend flexibility

• Medical, dental, and vision insurance

• Short term and long term disability coverage

• 401(k)

• Company provided uniforms and tools

Why You’ll Love It Here

• Results focused environment built on teamwork and continuous improvement

• Strong emphasis on professionalism, communication, and customer care

• Privately owned company with deep roots in the local community

• Clear processes and expectations that support consistency and accountability

Your New Role

As a Customer Service & Dispatch Coordinator at Apollo Plumbing & Rooter, you will be based in Everett, Washington and support daily operations by assisting both the Customer Care Representative and Dispatch functions. This role focuses on delivering excellent customer service, supporting efficient scheduling, and working closely with office staff and field technicians to ensure a smooth customer experience.

• Answer incoming client calls and create a strong first impression for the company

• Use the approved company greeting and ensure calls are answered promptly

• Assist customers with booking service calls and addressing concerns

• Notify customers of schedule changes and coordinate updated arrival times

• Support dispatching of service and maintenance calls to maximize efficiency

• Share responsibility for ensuring technicians arrive on time to appointments

• Debrief technicians after service calls and confirm required job details

• Conduct follow up calls to support customer satisfaction

• Make outbound calls as needed to support daily operations

• Confirm service information is accurately entered into ServiceTitan

• Support general office tasks as needed

• Follow company policies, ethics, and team standards

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• High school diploma or GED

• Ability to communicate clearly and professionally in written and verbal settings

• Strong customer service skills

• Ability to work independently and as part of a team

• Proficiency with Microsoft Excel, Word, and PowerPoint

• Strong telephone etiquette and working knowledge of email systems

• Critical thinking skills and strong written communication abilities

• Flexibility with work hours as needed

• Ability to work in a service center office environment

Apollo Plumbing & Rooter is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow