Customer Care Specialist

Yellowstone Local is proud to represent Mr. Dan's Plumbing, Heating, and Cooling, a leader in top-tier service across Oxford, Alabama.

Are you ready to be the voice of a company that values growth, integrity, and excellence in customer care? Mr. Dan’s Plumbing, Heating, and Cooling is on the hunt for a Customer Care Specialist who is quick on their feet, driven, and ready to make a difference. If you love delivering a standout experience and thrive in a high-energy, team-focused environment, this role is for you!

What’s in it for You?

• Competitive Pay: $14 - $18 per hour, with performance-based bonuses for high achievers
• Health Benefits: Health, dental, and vision insurance through Blue Cross Blue Shield (50% of single rate covered)
• Retirement Savings: Simple IRA with employer matching up to 3%
• Paid Time Off: 40 hours in the first year, increasing to 120 hours by year five (vacation and sick leave)
• Holidays: Six paid holidays each year

Why You’ll Love It Here

At Mr. Dan’s, we operate by a "Triple Win Philosophy," meaning every interaction is an opportunity for the employee, client, and company to succeed. Our culture is built on our values: Hungry, Humble, and Smart. Here, you'll join a disciplined, respectful team full of growth opportunities, setting new industry standards in service and care.

Your New Role

As a Customer Care Specialist, you’ll be the central support for both our clients and technicians, ensuring a smooth, efficient experience for every call. Key responsibilities include:

• Answering calls promptly with a friendly, client-first approach
• Managing scheduling and dispatching technicians effectively to meet client needs
• Keeping clients informed of any updates, delays, or schedule adjustments
• Contacting Club Membership clients for routine maintenance scheduling
• Coordinating with Purchasing and Warehouse teams to ensure timely delivery of parts
• Debriefing technicians after service calls to maintain high standards and accurate reporting
• Prioritizing service requests and assigning the best technician for each job

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Education: High school diploma or GED required; associate degree preferred
• Experience & Skills: Strong customer service abilities, excellent communication skills, critical thinking, reliability, and attention to detail
• Technology Skills: Familiar with Microsoft Excel, Word, and email systems
• Physical Requirements: Ability to climb stairs, moderate lifting (15-20 lbs), and flexibility for extended hours as needed
• Language Skills: Bilingual a plus, but not required

"Mr. Dan's Plumbing, Heating, and Cooling is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status."