Customer Care Specialist

🚀 Yellowstone Local Presents: Bert Black Service Company 🚀

Yellowstone Local is an industry leader in representing the nation's best skilled-trade companies and helping them find and hire the industry's top-performing talent. All of our positions are direct hire placements, ensuring you can step into a role that makes you a standout in the industry—without the hassle of placement fees. 

We are proud to introduce you to Bert Black Service Company.

Are you the "calm during the storm" for customers who need help? At Bert Black, every phone call is an opportunity to shine, showcasing your skills and dedication to service excellence. Our commitment goes beyond fixing issues; it's about building trust and exceeding expectations at every interaction.

Your New Role:
Join our team as a Customer Service Representative and become the voice of Bert Black, where you will:

• Handle incoming calls with a professional demeanor, assisting customers in scheduling services and addressing their inquiries.
• Perform diligent follow-ups to ensure ongoing customer satisfaction.
• Take proactive steps in customer communication, from appointment reminders to resolving concerns.

What’s in It for You:

• Competitive Salary: Earn between $32,000 and $42,000 annually, along with comprehensive health benefits and paid vacation.
• Career Growth: With paid training and clear paths for promotion, we invest in your professional development.

Why You Will Never Want to Leave:
You'll be part of a team that values integrity, empathy, and respect—a culture where your contributions are recognized and your efforts have a direct impact on the lives of customers and the success of the company.

This Job Isn’t for You If:

• You prefer minimal interaction and aren’t driven by customer satisfaction.
• Handling multiple tasks simultaneously while maintaining a positive attitude is not your strength.

This Job Is for You If:

• You excel in communication and thrive in a fast-paced, dynamic environment.
• You have a knack for problem-solving and a proactive approach to customer service.
• You’re looking for a career where you can grow and impact positively on others' lives.

Ready to answer the call? Apply now and join Bert Black Service Company, where your role is essential in turning challenges into solutions and customers into fans.

• High school diploma or equivalent
• Strong ability to communicate clearly in a positive, nurturing manner
• Basic computer skills
• Geographical knowledge of the service area and/or map reading skills
• Excellent customer service skills with the desire to exceed customer expectations
• Highly organized with good attention to detail
• Thrives in a team-oriented environment
• Having customer service experience is preferred but not required!
• Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."