Customer Care Specialist

Bert Black is a prompt and dependable service company. Specializing in heating, air conditioning, plumbing, home repair, electrical, and glass services since 1976, we prioritize treating every customer with the utmost care and respect. Beyond mere service calls, we view each interaction as a chance to earn your trust and confidence, delivering excellence with every visit. 

Our Culture

Our culture is built on a foundation of integrity, teamwork, and dedication to customer satisfaction. We foster an environment where every team member is valued, respected, and empowered to deliver exceptional service. With a commitment to continuous improvement and a focus on fostering strong relationships, we strive to create a positive and inclusive workplace where collaboration thrives and excellence is the standard.

Our Values

• Empathy
• Respect
• Integrity
• Accountability
• Communication

Why Join Us

• Competitive Compensation and Benefits: Join us for excellent pay and comprehensive benefits ensuring your financial security and well-being.
• Opportunities for Career Advancement: Grow your career with us through mentorship, training, and internal promotion opportunities, unlocking your full potential.

Pay

• $32,000.00-$42,000.00 yearly

Benefits

• Health, dental, and vision insurance
• Flexible spending account (FSA)
• Retirement plans
• Paid vacation and holidays
• Paid training
• Company-provided uniforms
• Ample opportunities for career advancement

Responsibilities

• Answer incoming calls and assist customers in booking jobs and addressing inquiries.
• Conduct follow-up calls to ensure positive customer experiences and satisfaction.
• Initiate outbound calls for appointment reminders and updates.
• Maintain an updated customer database with accurate information.
• Communicate effectively with customers, vendors, and internal teams via phone, email, and written correspondence.
• Perform administrative duties to support operational efficiency.
• Proactively report issues and contribute to problem-solving efforts.
• Utilize adept conflict resolution skills to address and resolve customer concerns promptly.
• Demonstrate a proactive and professional approach in delivering excellence in customer satisfaction.

Our Hiring Process

1. Fill out the simple application.
2. A recruiter from Bert Black Service Companies will reach out promptly for a prescreening call.
3. If we are a good fit for each other, they will schedule an in-person interview with the hiring manager.
4. We will make an offer if you are a good fit.

• High school diploma or equivalent
• Strong ability to communicate clearly in a positive, nurturing manner
• Basic computer skills
• Geographical knowledge of the service area and/or map reading skills
• Excellent customer service skills with the desire to exceed customer expectations
• Highly organized with good attention to detail
• Thrives in a team-oriented environment
• Having customer service experience is preferred but not required!
• Must be authorized to work in the US.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."