Customer Care Representative

Yellowstone Local is proud to represent Accutemp Heating and Air Conditioning, an industry leader in residential HVAC services.

You’re the voice our customers will remember, and the one they trust to get it done right. If you thrive in a fast-paced environment where every call is an opportunity to make a difference, this is where you belong.

What's in it for You?

• Pay Range: $30,000–$60,000 annually based on experience and responsibilities

• Schedule: Full-time role with potential to work up to 12-hour days

• Perks:

  • Growth potential into leadership roles

  • Business casual dress code

  • Supportive and engaging office culture

  • Paid training and continuous development

  • Opportunity to take on additional responsibilities as a dispatcher or team lead

Why You’ll Love It Here

• People-First Culture: You’re not just filling a seat, you’re bringing real value to customers and your team every single day.

• Growth & Recognition: We don’t just promote potential, we reward it. If you’re reliable, sharp, and take ownership, you’ll go far here.

• Supportive Team: You’ll work with a crew that’s all-in; collaborative, mission-driven, and focused on winning together.

Your New Role

As a Customer Care Representative, you’re the heartbeat of our front office and the first point of contact for every customer. Based in Oklahoma City, OK, your role is to provide a seamless, professional, and friendly experience that turns a simple phone call into loyal customer relationships. You'll also play a vital role in dispatching and supporting field teams to keep jobs on track and clients happy.

Your day-to-day will include:

• Answering incoming calls with energy and professionalism (before the third ring!)

• Booking appointments and dispatching the right technician for the job

• Communicating clearly and proactively with customers about scheduling

• Managing the dispatch board to maximize field team efficiency and revenue

• Coordinating with parts and warehouse teams to keep techs on the job

• Debriefing technicians after each job and verifying payment was collected

• Prioritizing Club Membership client scheduling and follow-ups

• Supporting team members and maintaining a courteous, can-do attitude

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• High school diploma or GED required

• Associate degree preferred, but not required

• Strong customer service and communication skills (phone etiquette is a must)

• Professional verbal and written communication

• Proficiency in Microsoft Word, Excel, and PowerPoint

• Ability to think critically, prioritize tasks, and work both independently and as a team

• Experience with scheduling, dispatching, or working in a service center environment is a plus

• Bilingual (Spanish/English) is a plus, but not required

• Ability to occasionally lift 15–20 lbs and work extended hours when needed

• Comfortable working in a computer-heavy, fast-paced office environment

Accutemp Heating and Air Conditioning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red