Customer Care Representative

Who We Are

Xtreme Air Services values-based home services company that is committed to exceeding the customers’ expectations at each encounter through our progressive knowledge with continuing education, building life-long business relationships by treating our customers like family and respecting them, and ultimately bringing them the best service with a positive experience through all of our employees who are dedicated to honesty, integrity, and excellent customer service.

We are looking to mold the newest crops of CCRs! Come hungry and ready to learn!

At Xtreme Air Services We Value

• Excellence
• Teamwork
• Reliability
• Empathy
• Mentorship
• Excitement.

Pay

• $30,000 - $70,000/year
• $1500.00 sign-on bonus paid out within a month from the hire date
• Hourly + performance-based spiffs
• This job will be from 12 pm to 9 pm M-F

Benefits

• Paid Job Training
  
• Priorities are faith, family, and then work
• Guaranteed Sundays off
• Paid Holidays and PTO

Responsibilities

The essential functions include, but are not limited to the following:

• Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! 
• Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team member’s spirit.
• Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.
• Notify clients ahead of time if the technician/plumber/comfort advisor is not going to arrive at their home in the scheduled time window and reschedule the time to the client’s satisfaction.
• Making sure that Club Membership clients are continually called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical because residential replacement leads are coming from those calls.
• Assist with supervising and dispatching all service and maintenance calls to ensure maximum efficiency of scheduling without
• compromising client satisfaction.
• Debrief technicians after each call and make sure they collected payment.
• Obey the company Code of Ethics and the Team Rules

• Fast typing with experience in data entry
• Service Titan experience required 
• Knowledge of basic Microsoft Office
• Customer-facing experience
• Knowledge of procedures and guidelines for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking
• High school diploma/GED required
• Self-starter, reliable, flexible with hours
• Strong customer service skills
• Must pass random drug testing
• Able to work both independently and as part of a team
• Maintain a valid driver’s license and acceptable driving record
• Must be authorized to work in the US.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."