CSR/Dispatcher

Yellowstone Local is proud to represent Buddy’s Plumbing Excellence, an industry leader in plumbing services.

Are you ready to take pride in your craft and join a team that values integrity, excellence, and skill? At Buddy’s Plumbing Excellence, we’re dedicated to delivering unparalleled service, respect, and care to everyone we encounter—customers, vendors, and team members alike.

Are you highly organized, great with people, and ready to take on a fast-paced role in a growing company? If you thrive in an environment where every day brings new challenges, this is the opportunity for you!

What’s in It for You?

• Competitive Pay: $17 - $19 per hour

• Schedule: Monday – Friday, 8:00 AM – 4:30 PM (Full-time, 31-40 hours per week)

• Bonus Opportunities

• Overtime Opportunities: Overtime is available for employees who wish to work additional hours, providing the opportunity for extra earnings.

• Financial Wellness: Access Dave Ramsey's SmartDollar Financial Wellness program for a solid financial future.

• Comprehensive Benefits:

  • Medical, Dental, and Vision Insurance – The company provides partial coverage for medical insurance, while dental and vision insurance are not covered. Employees have the option to purchase full coverage for these benefits at their own expense.

  • Life Insurance

  • Paid Time Off (PTO) & Paid Holidays

  • Open-Door Policy – We value your input!

Why You’ll Love It Here

• Fast-Paced & Engaging Work – No two days are the same! You’ll juggle scheduling, customer calls, and technician dispatching.

• Supportive & Dynamic Team – Work with a company that values teamwork and flexibility.

• Growth Opportunities – We invest in our team members and offer career advancement opportunities.

Your New Role

As our Customer Service Representative in Copley, OH, you will be the backbone of our operations. Your ability to multitask, stay organized, and communicate effectively will be key to ensuring our office runs smoothly.

Key Responsibilities:

• Answer inbound calls and make outbound customer follow-ups.

• Schedule and dispatch technicians efficiently based on skill set and availability.

• Update and maintain customer memberships and payment records.

• Organize and maintain files, records, and scheduling systems.

• Utilize ServiceTitan software for job management and scheduling.

• Assist with updating price books and coordinating technician assignments.

• Collaborate with different departments to ensure a seamless customer experience.

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Experience: Less than 1 year required (Plumbing, HVAC, or Electrical industry experience is a plus!), Experience as a Dispatcher is a plus

• Software Skills: Familiarity with ServiceTitan

• Abilities:

  • Strong multitasking and organizational skills

  • Excellent phone etiquette and communication skills

  • Ability to prioritize tasks in a fast-paced environment

• Work Authorization: Must be authorized to work in the U.S.

• Background Check & Drug Test Required

Buddy’s Plumbing Excellence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange