Client Service Representative

24HR Home Comfort Services is a customer-focused heating and air-conditioning company that was originally started in 1962. Located in Milton, WI, and Lake in the Hills IL. We employ highly trained people whose goal is to make our company the best service company in Wisconsin and Northern Illinois.
Join our team and be a part of our 60-year legacy of excellence in heating and air-conditioning services!

Our Culture

We foster a positive environment with an open-door policy, where collaboration and support thrive. We believe in empowering our representatives to reach their full potential by encouraging them to meet and exceed daily and weekly goals. We value teamwork, growth, and a shared commitment to excellence, creating a culture that inspires and motivates everyone to achieve success together.

Our Values

• Unsurpassed Service: Our pledge is to provide Professional, Personable & Proficient service, assuring Homeowners Peace of mind & comfort
• Artisan: To provide the highest quality installation driven by Integrity and Efficiency
• Unity: Together, we embrace our differences as strengths to achieve the common goals of the clients, team, and company.

Why Join Us
24HR Home Comfort Services is not just a place to work, it's a place to grow and make a difference. As a Client Care Representative, you are not just a number, but a valued member of our family, with your own unique set of skills, ideas, and perspectives.

• Our Culture: We value teamwork, dedication, and the spirit of service. Our culture is built on the principles of respect, trust, and open communication. We encourage our employees to be proactive, think creatively, and take ownership. With us, you are not just performing a job, you are contributing to a mission.
• Growth Opportunities: We understand that every individual has unique career aspirations. That's why we provide ample opportunities for personal and professional growth. We have a comprehensive training and development program that helps you constantly improve your skills and expand your knowledge. Plus, we provide opportunities for advancement within the company.
• Employee Benefits: We offer a competitive benefits package that includes health insurance, retirement plans, and paid time off. We also provide industry-specific benefits like continuous training and certification programs, and the latest tools and equipment to ensure you can do your job to the best of your ability.

Pay

• $17.00-$20.00/hour + performance-based bonus

Benefits

• Medical, Dental, and Vision
• Flexible Schedule
• Job Training
• Promote within
• 401(k) / Matching
• Paid Holidays and PTO

Responsibilities

• Handle inbound and outbound calls efficiently and professionally
• Maintain and cultivate excellent client relations through effective communication and problem-solving skills
• Establish priorities when handling multiple calls to ensure prompt and satisfactory resolution for clients
• Collaborate and coordinate with the dispatch team to ensure services provided meet company standards and generate positive feedback from clients
• Demonstrate strong teamwork skills by actively participating in team meetings and supporting colleagues when needed
• Assist in performing daily office duties, such as data entry, documentation, and administrative tasks, to contribute to the smooth operation of the department and overall organization.

Our Hiring Process

1. Fill out the simple application
2. A recruiter from 24HR Home Comfort Services will reach out promptly for a prescreening call
3. If we are a good fit for each other, they will schedule an in-person interview with the hiring manager
4. We will make an offer if you are a good fit

• Basic computer knowledge and proficiency in using common software applications
• Desire to provide excellent customer service and sales support
• Upbeat, outgoing, and eager to work collaboratively with the team and customers
• Ability to effectively communicate and engage with customers
• Strong interpersonal and problem-solving skills
• Willingness to adapt to new processes and systems
• Willingness to work full-time, learn, and find career advancement opportunities within the team
• Must successfully pass a background check and drug testing
• Entry-level position, no prior experience required
• Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."