Contact Center Manager

Yellowstone Local is proud to represent The Perfect Light, an industry leader in custom outdoor lighting and now licensed electrical services.

You’re not just managing calls, you’re leading a frontline team that keeps electricians moving, customers happy, and operations humming.

What’s in it for You?

• Annual salary of $50,000–$70,000, based on experience

• Full-time, salaried position

• Office-based role in Houston, TX

• Consistent Monday–Friday schedule

• Leadership opportunity within a growing electrical division

• Join an established, trusted brand expanding into licensed electrical services

Why You’ll Love It Here

• Be part of a company with over 20 years of experience and 30,000+ happy customers across Texas

• Entrepreneurial environment, your ideas and leadership matter here

• Work alongside a tight-knit team committed to quality, safety, and next-level service

• Career growth as The Perfect Light’s Electrical Division expands

• Backed by a leadership team that values innovation, communication, and excellence

• You won’t get buried in corporate red tape; this is where your leadership shines

Your New Role

• Lead and develop a team of customer service reps and dispatchers

• Oversee call handling, technician dispatching, and service scheduling

• Create and improve call scripts, team procedures, and performance benchmarks

• Monitor the dispatch board to maximize field team productivity

• Provide coaching, conflict resolution, and performance feedback

• Collaborate with warehouse, purchasing, and field managers to ensure job readiness

• Analyze team performance reports and implement continuous improvements

• Serve as the bridge between customers, technicians, and management

• Location: Houston, TX

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• High school diploma or GED required; college degree preferred

• 3–5 years of experience leading a call center or dispatch team, ideally in electrical or skilled trades

• Strong leadership and team-building skills

• Excellent communication and customer service abilities

• Knowledge of Microsoft Office and dispatch/service management software

• Proven problem-solver under pressure

• Bilingual (English/Spanish) is a plus

• ServiceTitan experience is a bonus

The Perfect Light is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow