Call-by-Call Manager

Yellowstone Local is proud to represent Jake's Heating, Air & Plumbing, an industry leader in plumbing, heating, and cooling services.

You're the operations quarterback who thrives in the middle of the action—if you know how to manage chaos, boost revenue, and support field pros with precision, keep reading.

What’s in it for You?

• $90,000 to $150,000 per year, based on experience and performance

• Performance-based bonuses or commissions

• Consistent daytime schedule with predictable hours

• Career growth opportunities in a leadership track

• Company is committed to service, integrity, and excellence

Why You’ll Love It Here

• You’ll work with a trusted local brand that’s built on integrity and high standards

• Direct impact on company success and technician performance

• Tight-knit, no-nonsense team that values accountability and hustle

• Tools and tech like ServiceTitan to keep you ahead of the game

• Leadership that backs your ideas and respects your expertise

Your New Role

As the Call-by-Call Manager in Knightstown, IN, you’ll be the operational hub—managing service calls in real-time, dispatching techs, analyzing ticket performance, and optimizing every single job for success.

• Monitor and manage incoming plumbing service calls in real-time

• Dispatch technicians based on availability, proximity, and job priority

• Conduct post-call reviews with techs on job performance, ticket details, and pricing

• Provide field support—pricing guidance, decision-making help, and more

• Communicate with customers for scheduling, updates, and satisfaction follow-up

• Track job progress, materials used, and tech productivity metrics

• Collaborate with the office team for accurate billing and customer records

• Spot upsell opportunities and coach techs to improve ticket performance

• Maintain clean logs and daily summaries to measure success

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Prior experience in dispatching, service coordination, or call center operations (plumbing or HVAC preferred)

• Strong multitasking, communication, and organizational skills

• Ability to think fast and stay calm under pressure

• Familiarity with plumbing service processes and terminology is a major plus

• Comfort using scheduling software and CRMs (ServiceTitan experience is ideal)

• Problem-solver mindset with a customer-first attitude

Jake's Heating, Air & Plumbing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow