Assistant Service Manager

Yellowstone Local is proud to represent Pack-Timco, an industry leader in advanced HVAC solutions.

Looking for a career where you can grow, lead, and truly make an impact?

Pack-Timco isn’t your typical HVAC company—we work with some of the most elegant homes in Fairfield County, providing custom, modern solutions. If you’re ready to move beyond just "doing a job" and into building a career where you create unforgettable service experiences, keep reading. We’re looking for an Assistant Service Manager who’s ready to bring energy, passion, and top-notch service skills to our team.

What’s in it for You?

• Competitive Pay: $50k–$75k annually, plus 10% commission for new memberships or upgrades.
• Flexible Scheduling and Work-Life Balance: Opportunities for overtime and weekend pay, and PTO.
• Health Benefits: Coverage begins on Day 1.
• Retirement Plans: 401k with company contribution
• Professional Growth: Training in clean energy systems, service processes, and leadership opportunities.

Why You’ll Love It Here

• Team-Oriented Culture: Collaborate with a group dedicated to delivering "wow" moments for our customers.
• Innovative Leadership: Work alongside experts in HVAC and clean energy systems.
• Supportive Environment: We value your ideas and provide resources to help you succeed.
• Career Development: Gain cross-functional training to grow in your role and beyond.

Your New Role

As an Assistant Service Manager, you’ll play a key role in ensuring seamless operations and exceptional service for our customers. You’ll work closely with the Service Manager, technicians, and customers to:

• Customer Service:
  • Handle inbound and outbound customer calls.
  • Provide pricing, scheduling expectations, and follow-ups.
  • Manage invoicing and customer communications.
• Dispatching & Scheduling:
  • Assign and manage technician routes for efficiency and quality.
  • Use ServiceTitan and other tools to maintain accurate customer and service data.
  • Ensure smooth workflow adherence and GPS accuracy.
• Membership Growth:
  • Drive new and renewal membership sales.
  • Schedule seasonal maintenance and follow up with existing members.
• Process Improvement:
  • Identify friction points and suggest improvements.
  • Coach technicians on processes and technology to streamline operations.

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Strong communication and organizational skills.
• Proficiency with systems and technology.
• Ability to manage multiple priorities effectively.
• Self-motivated with a proven ability to exceed targets.
• Valid driver’s license.
• Associate’s degree or equivalent.
• At least 1 year of experience in customer-facing, operations, or home service roles.
• Background in HVAC, solar, or clean energy.
• Bachelor’s degree.

Pack-Timco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.