General Manager - Water Treatment

Yellowstone Local is proud to represent Mazama Services, an industry leader in water treatment.

Earn a $75,000–$90,000 base salary, plus performance bonus opportunities, while growing an established water treatment business. Lead a frontline team with premium Kinetico products, an existing customer base, and a company take-home vehicle.

As General Manager of Aon Water Technology, you’ll grow sales, develop employees, and improve installation and service performance. Bring experience leading a customer-facing business and the technical understanding to guide field teams, evaluate work quality, and resolve operational issues.

What's in It for You?

• Base salary: $75,000–$90,000 annually

• Approximately $20,000 in annual performance opportunity through monthly KPI bonuses

• Additional earning potential for exceeding goals and maintaining strong performance over three-month periods

• Company-branded take-home vehicle

• BCBS health and dental coverage, with Mazama covering 50% of the employee rate

• 401(k) with a 3% employer match

• Up to 40 hours of accrued regular PTO plus 20 hours of Holiday PTO

• Approved relocation assistance ranging from $2,000–$5,000

• Report directly to the President of Mazama Services

• Opportunity to take on greater operational authority based on leadership and business performance

• Access to premium Kinetico equipment, an established customer base, a CRM platform, and shared company resources

Why You’ll Love It Here

• Lead an established business with room to grow sales, strengthen service, and build new partnerships.

• Work directly with the President, with shared support across dispatch, customer service, marketing, accounting, inventory, and HR.

• Shape the team and operating processes while earning greater operating authority through strong leadership and business results.

Your New Role

The role currently reports to the Albertville office while supporting growth in the Huntsville market, with a longer-term plan to move more Aon operations into the Huntsville area. You will:

• Oversee daily operations, sales performance, and business growth for Aon Water Technology's water filtration division.

• Develop and execute sales strategies to increase revenue, attract new customers, and expand the company's market presence.

• Supervise employees across sales, installation, and service while working closely with the Service Coordinator to keep operations running efficiently.

• Coach sales, installation, and service employees to improve skills, accountability, and customer results.

• Target at least 20% revenue growth during your first year, measured against the established pre-start trailing-12-month baseline.

• Work toward and maintain a 60% gross profit margin by monitoring revenue, labor expenses, materials, vehicle costs, and equipment expenses.

• Establish a customer-focused, consultative sales approach designed to achieve a 60% close rate on qualified opportunities.

• Guide the sales team through regular coaching, pipeline reviews, customer follow-ups, and consistent pricing practices.

• Monitor business performance using CRM reports, financial data, and operational scorecards to identify areas for improvement and measure progress toward company goals.

• Improve installation quality through consistent workmanship, commissioning, documentation, and customer education standards. Track repeat visits and work with technical employees to correct recurring problems.

• Identify technical skill gaps and coordinate training to improve diagnostics and service quality, including knowledge of Kinetico water treatment systems.

• Grow Aon's existing Builder Plan program by finalizing approved offerings, developing builder relationships, and tracking sales opportunities and results.

• Establish an affiliate marketing program by identifying potential partners, managing referrals through the CRM, and measuring partnership performance.

• Address customer concerns and escalated service issues, working with the appropriate team members to deliver timely and effective resolutions.

• Handle employee hiring, coaching, corrective action, and performance evaluations in accordance with company policies and management authority.

• Coordinate with the President and shared-service departments on staffing needs, marketing activities, inventory planning, financial results, and operational improvements.

• Develop reliable processes and strengthen team capabilities so sales, installations, service calls, and customer concerns can be handled effectively without constant management intervention.

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

What You Bring

• Experience leading a customer-facing service or installation business, with responsibility for sales growth and day-to-day operations; 3–5 years of relevant leadership experience preferred

• Experience managing sales teams, improving conversion rates, and developing consultative selling practices that support revenue growth

• Ability to supervise frontline employees, provide constructive feedback, address performance concerns, and maintain team accountability

• A track record of coaching employees, strengthening their skills, and helping teams improve performance

• Hands-on experience managing revenue, operating expenses, gross profit, or other financial performance measures

• Working knowledge of profit margins, budgeting, forecasting, operating costs, and business performance reporting

• Experience overseeing daily operations in a service-based business, including customer satisfaction, employee productivity, and workflow coordination

• Technical understanding gained in a service or installation environment, with the ability to evaluate work quality, investigate customer concerns, and guide solutions with qualified technical employees

• Proficiency with CRM, ERP, field service management, or reporting software to track sales activities, operational performance, and customer records

• Strong communication, problem-solving, and decision-making skills, with the ability to take ownership of results and maintain professional relationships with customers and employees

Preferred Experience

• Plumbing experience or a plumbing license is preferred but not required

• Residential home services experience strongly preferred

• Water treatment, water filtration, or water softener industry experience preferred

• ServiceTitan or comparable field service management software experience preferred

• Builder, B2B, partnership, or channel-development experience preferred

• Kinetico experience is a plus

• Full P&L management experience is a plus but not required

• Bachelor’s degree preferred but not required

Mazama Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #blue